Issued a new CC after unauthorized purchases - Now I cannot download transactions from that account

Detective

I have an established Quicken Account (register) for my Credit Card and never had a problem with the automatic download of transactions from my CC company.

However, after seeing unauthorized transactions on my CC, I was issued a new card and number. The CC account is the same.

Now I cannot get downloads from the CC company. I am unable to figure out how to remedy this without establishing a new CC account register on Quicken.

I need to keep the current Quicken CC register to monitor past and recurring transactions.

Any help will be appreciated.

[Edited - Readability]

Quicken Laura

Hi @Detective,

Thank you for reaching out.

You can update the account number by disconnecting and then reconnecting the account. Before you begin, I recommend creating a manual backup of your Quicken data file to ensure you have a restore point if needed.

Steps to Disconnect accounts:

1. Select the account to open its register.
2. Click the Settings gear icon in the lower right corner of the register.

1. Click the Downloads tab.
2. Click the Disconnect Account button.
3. Click Done.

Steps to Reconnect accounts:

1. Select the account to open its register.
2. Click the Settings gear in the lower right corner of the register.
3. Go to the Downloads tab.
4. Click the Connect Account... button.
5. Select the financial institution or type in the name to search for it.
6. Click Continue and complete the flow.
7. Choose LINK on the screen displayed after Quicken finds the available accounts at the financial institution for your login credentials, and carefully link to your existing Quicken account(s).
8. Click Continue.

I hope this helps!