Partners FCU Unable to Reauthorize Accounts – OAuth Client Configuration Error [Edited]

Hi @wgobby,

Thank you for reaching out and for sharing the error you're encountering.

I'd appreciate it if you could provide the following information to better understand the issue:

When authorizing your account through Quicken, are you prompted to sign in on your bank's website? If so, does the error occur after you've authorized the accounts and returned to Quicken?
On our end, it appears that your accounts may need to be reset. Have you already tried fully deactivating and then reactivating the affected accounts?
How long have you been experiencing this error?

I look forward to your response.

I am experiencing the same symptoms.

It has continued for 3 days, Immediately upon selecting to update all my accounts

The prompt lists 4 accounts broken into two "Reauthorize" buttons. Pressing the one for my accounts (listed as my name, the other two is my wifes) and pressing it will bring up a new tab in Chrome showing a line giving the details (the hexadecimal string is different) in the initial complaint. All you can do is close that tab and cancel the Quicken S/W to do the process.

I have NOT reset the account due to a warning message I saw in the community that doing so would cause more damage for a similiar problem (Navy FCU),, but I can try that if it is the required operation.

1. Deactivate the affected accounts

Hi @mkimba,

Thank you for joining the thread and providing additional information.

Based on what you described and what I can see on my end, I recommend deactivating and reactivating one set of accounts at a time. Please make sure to create a backup of your Quicken file before proceeding.

Select the Tools menu and select Account List....
In the Account List, select the account you want to deactivate, and then click Edit.
In the Account Details window, click the Online Services tab.
Click Deactivate next to the service you want to disable.
Click Yes to the message confirming if you want to disable this service.
Repeat these steps for each affected account.
Log in to your bank’s website and revoke Quicken’s third-party access (if applicable).

2. Reactivate and relink the accounts

Go to Tools> Add account
Select the bank for the deactivated account(s). If prompted, select the connection method.
Enter your credentials and click Connect.
When the list of located accounts appears, choose LINK next to each account you want to reactivate (do not choose Add, as that would create duplicates).
Click Next then Done on the last prompt.

Please let me know how it goes and whether the issue persists after reconnecting the accounts.

Laura,

Tried the steps you specified. Upon trying to add 'Partners FCU' account on the last step, the exact same 'error' message appeared again in Chrome.

{"code": 401, "message": "invalid_client", "debugMessage": "client not configured for FI", "request_id": "11a4354dc4ec4fae9de4bf00cadc59fe"}

I'm not positive, but this started, approximately, after upgrading to the latest Quicken version R68.28 (build 27.1.68.28). It was also during a weekend when Partners does software updates.

[Edited - Readability]

Quicken Laura,

I tried the steps that you suggested. And when I attempted to "Add Account", I received the same error in Chrome:

{"code": 401, "message": "invalid_client", "debugMessage": "client not configured for FI", "request_id": "b6d0c213083b4a23a7a94dafb8174059"}

Please advise, because now I cannot download anything from "Partners FCU".

I also attempted to use "Edge" browser, and it also fails with the same error:

{"code": 401, "message": "invalid_client", "debugMessage": "client not configured for FI", "request_id": "d8cc03824a0c4596ae9819946ae064c9"}

Please advise.

I found that the error message is coming from URL:

secure.partnersfcu.org/partnersfcuonlinebanking/sdk/oauth/authorize?

I will need to call Partners FCU Customer Support on Monday…

Hi all,

Thank you for following the steps provided and sharing the results.

I would appreciate it if you could also let me know what Partners FCU support tells you on Monday. This information may help us better understand the issue and determine the next steps.

In the meantime, please submit a problem report through Quicken and include your log files. This will allow us to forward the information to the appropriate team for further investigation.

To send your logs:

Open Quicken
Click Help
Select Report a Problem
Click Send to Quicken

Once submitted, please let me know. I look forward to your response!

(CBT-1199)

I have submitted one message to Partners today., but they are typically very slow responding. If I can get a chance, I will call as well tomorrow.

MKruidhof, thanks for verifying I'm not crazy!🙂

wgobby

Hello Laura,

I just sent 7 screenshots showing the sequence that was required in the attempt to reauthorize.

Thank you for your assistance.

William (Bill) Gobby

I wish they knew what they were doing. I used to be a :UNIX System Administrator for various companies including Northrop Grumman, Boeing, Sun Microsystems and others, and I've never seen so many issues including ones I've caused myself.

Thank you for providing the screenshots. They are very helpful. I'll make sure to share this information with the appropriate team for further review.

(CBT-1199)

I have filed the Problem report with Quicken.

I appreciate it. I'll attach it to the open case for further review.

Thank you!

(CBT-1199)

GeeRab

I am using Quicken Classic Delux for Mac and having the same issue. The I try to reconnect to Partners FCU, my Safari opens a page with the same info that other seem to be getting:

{"code": 401, "message": "invalid_client", "debugMessage": "client not configured for FI", "request_id": "b6d0c213083b4a23a7a94dafb8174059"}

If I can be added to the thread or whatever it is that allows you to reach out to everyone with an update on the problem that would be great. As I assume is true for everyone, I really need this to be resolved quickly.

Glenn

gorilla_js

I'm also getting this same error. Please include me in updates also. thx.

gorilla_js

I'm also getting this same error. Please include me in updates also. thx.

RedBear666

I am also having the same issue with Partners CU..

{"code": 401, "message": "invalid_client", "debugMessage": "client not configured for FI", "request_id": "f09b8c1dbc0f45cc84e7a0ae694d15f9"}

https://community.quicken.com/discussion/comment/20564023#Comment_20564023

Hi everyone,

Thank you for joining this thread and letting us know that you're experiencing the same issue.

If you haven't already done so, please submit your log files as previously requested so I can forward them to the appropriate team for further investigation.

Thank you for your cooperation, and please feel free to reach out if you have any additional questions.

(CBT-1199)

meekob

I have the same error. I am following for resolution.

Thank you for chiming in and for submitting your log files.

I'll attach your logs to the open investigation so they can be reviewed as part of the ongoing case.

sdbowe33

I am experiencing the same symptoms. Please inform me of upcoming fixes.

sdbowe33

I am experiencing the same symptoms. Please inform me of upcoming fixes.

Scores

Also experiencing the same issue on Quicken for Mac

Yani48

This initially (and then repeatedly) happens when attempting to reset. Following instructions received, also disconnected Partners FCU, gave it a break and then tried to reconnect; the response was the same.

Has no issues when signing on to the Website via Safari directly.

[Edited / Readability]

Yani48

Have reported it more than once!

Thank you, @Yani48.

I've attached your log files to the open case for further review.

rdhdr

Same issue, same financial institution.

I sent logs, as requested.

Hi everyone,

Thank you all for chiming in and for taking the time to submit your log files.

I've attached the logs you've provided to the open case so the appropriate team can review them as part of their ongoing investigation.

Thank you!

(CTP-17779)

Hi everyone,

I wanted to follow up and check whether the issue is still occurring or if you are now able to successfully connect and update your accounts.

Please let me know the current status when you have a chance. I look forward to your updates.

(CTP-17795)

meekob

I'm still receiving the CC-501 error.

drewbp

I have also been getting CC-501 error for days.

Quicken Laura,

I was able to download all my transactions from Partners FCU successfully!!!

That took too long to resolve. But I am glad that they got the issue fixed.

Thank you all.