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Quicken Deluxe 2017

TooOld4This

Got a new Windows 11 computer and installed Quicken Deluxe 2017 from the original CD. Version R20.6 Build 26.1.20.6 I then restored my backup .qdf file and the window is stuck on a "Bills" tab that is blank. In the utilities File Validate and Repair process I saw a "flash" of all of my accounts like they were on the old PC and then it immediately went back to the blank bills screen and nothing else is to be found. Any insight appreciated. I thought I had my bases covered by having the original Quicken CD and my files backed up. A little sick at my stomach right now.

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Comments

Quicken Alyssa

Hello @TooOld4This,

Thank you for sharing your experience.

After reviewing your profile, it looks like you may have had one of the last non-subscription versions of Quicken in 2017. This does limit the troubleshooting options we have available to us significantly.

Do you still have access to your old computer? If so, I would suggest bringing over more backup files to try. Another thing you can try is uninstalling and reinstalling the software. Windows also has a built-in troubleshooting tool you can use. It will run you through some questions to diagnose the issue and suggest things to fix it. It should also give options to run in compatibility mode. These are all just suggestions you can try.

If you are unable to get the 2017 version working, you can upgrade to the latest release and bring your files into that easily, as they are not too old for conversion. If you need additional assistance, you can always reach out to our Support Team as well.

Hope this helps!

TooOld4This

I'll give the uninstall/reinstall a shot. I do have additional backups and probably the original data file once I migrate.

Thanks.

mshiggins

@Quicken Alyssa there have been quite a few prior posts about attempts to install Q2016/Q2017. I don’t recall any of those posts mentioning reinstalling or opening different backups as being successful methods.

@TooOld4This the comment linked below lists two possible methods to install Q2016/Q2017:

https://community.quicken.com/discussion/comment/20560771#Comment_20560771

Quicken Alyssa

@TooOld4This,

Thanks for following up.

@mshiggins has shared some additional methods you can try.

Let us know how it goes!