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Quicken freezes during one step update Windows

cheese

Under one step update progress freezes while updating data. Has since the weekend

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Windows

One Step Update

freeze

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Quicken Carlos

Hi @cheese,

Thank you for reaching out to the Quicken Community!

While the exact cause of the performance slowdown can be difficult to identify, we do have several troubleshooting steps that may help. To better understand what might be causing the issue, I have a few questions:

Do you currently have a VPN or antivirus software running?
- If you are using any VPN, firewall, or antivirus software, it could be affecting the One Step Update process and causing the performance issues. It is recommended to disable these services and then retry the One Step Update to see if the problem persists.
Is Cloud Sync enabled under Edit > Preferences > Mobile & Web?
Is Pending Transactions enabled under Edit > Preferences > Pending Transactions?
- If so, I suggest turning them off, then running a One Step Update.

I look forward to your reply!

JATPWC2026

Hi Carlos - I'm running Quicken Classic Premier 68.28 on Windows 11 Pro, Quicken One Step Updates have been working fine until today, I've just tried updating my accounts via One Step Update and noted Quicken just freezes, the only way to break the freeze is to close out Quicken via Window's Task Manager>End Task.

Having said that, I just applied the setting changes to Mobile & Web sync and Pending Transactions as suggested above. I'm not running a VPN, the Firewall is Windows Defender, and McAfee AntiVirus all were active while Quicken successfully ran the One Step Update just fine until today.

Since changing Mobile & Web sync and Pending transaction settings, Quicken now proceeds through One Step Update, (not freezing) and returns CC-501 errors for all my vendors/bank accounts. The only successful update was my investment account. Please see attached sample error messages.

Just to note, Microsoft Tuesday updates were successfully applied yesterday afternoon, Quicken ran just fine and successfully performed One Step Updates several times last night just fine. This Issue is just surfacing today.

Thanks in advance for looking into this.
JT

Quicken_Classic_Premier_R68.28_CC501_One_Step_Update_Errors_2026.07.15.png

VorDesigns

I am having similar issues right after patching to R68.28 Build 27.168.28; one bank worked, another did not and none of the credit cards are working. Patches are supposed to fix problems, not introduce them.

bodwest

Having same issue as well - stopped working this afternoon; worked fine this morning (One Step Update that is).

JATPWC2026

Thanks for adding your comments! Keeping my fingers crossed this is an issue that will get prompt attention.

Quicken Laura

Hi all,

Thank you all for chiming in.

This appears to be affecting multiple users, and our team is aware of the issue and is actively working on a resolution.

You can follow the latest updates through the Community Alert below:

https://community.quicken.com/discussion/7974945/new-7-15-26-oauth-failure-to-redirect-cc-501-for-ewc-financial-institutions

Thank you for your patience and understanding. If you have any additional questions, please don't hesitate to reach out.

(Ticket# 12505951/ CTP-17808)

bodwest

Yeah something is broken - i've tried all of Carlos' tips …

CJ1215

Under one step update progress freezes while updating data on all accounts except for one (Wells Fargo). Just started this morning, July 15,2026, when I attempted to do a One Step Update. Tried resetting an account, but instead of resetting, it deactivated and now can't get a connection. Quicken says my login failed. Right now, Quicken is proving to be useless in tracking funds for deposit accounts and credit cards. If I have to do updates manually, what's the point of using Quicken? Please give your customers prompt attention to this matter.

Pat Marshall

One Step Update Progress lists 9 of my financial institutions. First Bancorp and UBS Financial Services have the green dot approval. But, all the rest say "waiting" and the screen is frozen and will not respond to anything. Geez.

Scott Smith

I'm having the same issue except for my Vanguard accounts. One-step update freezes on "processing data". I tried doing an individual Fidelity account and got the following error:

Pat Marshall

I do not get an error. it just says "waiting" and never responds. I have to use Task Manager to restart the program.

Pat Marshall

I waited on the One Step Update Summary and I too finally got the CC-501 error code after about 5 minutes of a frozen update.

Scott Smith

@Pat Marshall Did it work after you restarted?

CJ1215

Same here. Can't do a One Step Update for any of my accounts.

Quicken Laura

Hi everyone,

The slowness issue and the CC-501 error have been resolved on our end.

If you're still experiencing either issue, please let me know.

I look forward to hearing from you!

Pat Marshall

it is working now, but the investment quotes do not match the online accounts. Maybe that will resolve after the closing bell today.

Quicken Laura

Thank you for letting me know.

I'm glad to hear that part of the issue has been resolved. I'll keep an eye out for your update regarding the quotes at the closing bell.

I look forward to hearing from you.

plraymond

I'm having the same problem. I have deactivated and reactivated a number of times. Quicken does not recognize half the accounts that I want reactivated, and then the accounts that are reactivated are corrupted. These are the Bank of America and Merrill Lynch accounts.

It's a REAL mess!!

[Edited - Readability]

Quicken Laura

Hi @plraymond,

Thank you for sharing the details of what you’re experiencing. I checked your account on our end and found that all of your Bank of America accounts are returning the ACCOUNT_NOT_FOUND error.

I can see that you’ve already deactivated and reactivated your accounts. However, if you haven’t deactivated all affected accounts at the same time, please try the following steps:

First, you'll need to deactivate the affected accounts:

Select Tools > Account List

If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
Select Edit on each account with this error and Deactivate them on the Online Services tab

When finished, close the Account List.

Second, reactivate the accounts:

Select Tools > Add Account
Complete the flow of re-adding the deactivated accounts to Quicken, using your bank login credentials and answering any security questions.
When you reach the screen listing the accounts discovered at the financial institution, use the Action drop-downs to re-link your accounts:
- For accounts you want to re-link, select Link to existing account and choose the corresponding account to re-link with.

4. Select Add to Quicken for new accounts you didn't previously track in Quicken.
5. For accounts you don't want to link or add, select Don't add to Quicken.

Please let me know how it goes after trying these steps. I look forward to your response!

[Updated - Windows Steps]

uscgal

I am having the same issue. I deactivated all BOA accounts and clicked add BOA. The only account it found was the one checking account that was not found before. So then I had 1 account activated and 5 not activated instead of 5 activated and 1 not activated. I clicked on add account again and the remaining accounts were listed to add. However, the account information is is not updated even after selecting to update the account individually.

Not sure who has the issue Quicken or BOA but it is getting really bad. Would love for someone to advise as the above information did not work.

Quicken Laura

Hi @uscgal,

Thank you for reporting this issue. I’m sorry to hear that the previous troubleshooting steps didn’t resolve it.

I refreshed your accounts on our end, as they did not appear to be connected properly. After the refresh, all but two of your accounts are now showing an “OK” connection status.

Please try updating your accounts one more time and check whether the transactions download successfully or if you receive any error messages.

Please let me know how it goes.

plraymond

Quicken Laura

First of all, I have never seen the screen that you showed me. The only screen I have is in the Tools heading, and I have the account list, which is where I have deactivated all the accounts a number of times. I initially tried to deactivate the account, and it wouldn't do it. So I tried resetting the account, and it deactivated, but when Quicken asked me to log in, it wouldn't accept my username and password, saying Quicken has a problem. So now I think all of my B of A accounts are deactivated, and now I can't get permission from the bank for anything.

So basically, I cannot reactivate anything.

[Edited - Readability]

Quicken Laura

Thank you for pointing that out. Those were Mac steps, and I’ve updated my post with the correct Windows steps.

I also checked your accounts, and two of your Bank of America accounts still appear to be connected. Please deactivate them using the steps provided above.

https://community.quicken.com/discussion/comment/20570454#Comment_20570454

Since you mentioned that Quicken would not accept your credentials, please try the following before attempting to reconnect your accounts in Quicken:

Go to your bank's website and confirm you can log in with the expected username and password.
Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application.
- Note: This is a way of confirming you don't have typographical errors in this field.
Highlight the confirmed password/PIN, then copy it using Ctrl + C.
When prompted for your credentials in Quicken, paste the password/PIN using Ctrl + V.

Once you’ve completed these steps, please reactivate the accounts using the steps provided above.

Please let me know how it goes.

Quicken Laura

I’m glad to hear that everything is working, @plraymond !

Please feel free to reach out if you have any additional questions.