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Quicken freezes during one step update Windows

cheese

Under one step update progress freezes while updating data. Has since the weekend

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Windows

One Step Update

freeze

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Quicken Carlos

Hi @cheese,

Thank you for reaching out to the Quicken Community!

While the exact cause of the performance slowdown can be difficult to identify, we do have several troubleshooting steps that may help. To better understand what might be causing the issue, I have a few questions:

Do you currently have a VPN or antivirus software running?
- If you are using any VPN, firewall, or antivirus software, it could be affecting the One Step Update process and causing the performance issues. It is recommended to disable these services and then retry the One Step Update to see if the problem persists.
Is Cloud Sync enabled under Edit > Preferences > Mobile & Web?
Is Pending Transactions enabled under Edit > Preferences > Pending Transactions?
- If so, I suggest turning them off, then running a One Step Update.

I look forward to your reply!

JATPWC2026

Hi Carlos - I'm running Quicken Classic Premier 68.28 on Windows 11 Pro, Quicken One Step Updates have been working fine until today, I've just tried updating my accounts via One Step Update and noted Quicken just freezes, the only way to break the freeze is to close out Quicken via Window's Task Manager>End Task.

Having said that, I just applied the setting changes to Mobile & Web sync and Pending Transactions as suggested above. I'm not running a VPN, the Firewall is Windows Defender, and McAfee AntiVirus all were active while Quicken successfully ran the One Step Update just fine until today.

Since changing Mobile & Web sync and Pending transaction settings, Quicken now proceeds through One Step Update, (not freezing) and returns CC-501 errors for all my vendors/bank accounts. The only successful update was my investment account. Please see attached sample error messages.

Just to note, Microsoft Tuesday updates were successfully applied yesterday afternoon, Quicken ran just fine and successfully performed One Step Updates several times last night just fine. This Issue is just surfacing today.

Thanks in advance for looking into this.
JT

Quicken_Classic_Premier_R68.28_CC501_One_Step_Update_Errors_2026.07.15.png

VorDesigns

I am having similar issues right after patching to R68.28 Build 27.168.28; one bank worked, another did not and none of the credit cards are working. Patches are supposed to fix problems, not introduce them.

bodwest

Having same issue as well - stopped working this afternoon; worked fine this morning (One Step Update that is).

JATPWC2026

Thanks for adding your comments! Keeping my fingers crossed this is an issue that will get prompt attention.

Quicken Laura

Hi all,

Thank you all for chiming in.

This appears to be affecting multiple users, and our team is aware of the issue and is actively working on a resolution.

You can follow the latest updates through the Community Alert below:

https://community.quicken.com/discussion/7974945/new-7-15-26-oauth-failure-to-redirect-cc-501-for-ewc-financial-institutions

Thank you for your patience and understanding. If you have any additional questions, please don't hesitate to reach out.

(Ticket# 12505951/ CTP-17808)

bodwest

Yeah something is broken - i've tried all of Carlos' tips …

CJ1215

Under one step update progress freezes while updating data on all accounts except for one (Wells Fargo). Just started this morning, July 15,2026, when I attempted to do a One Step Update. Tried resetting an account, but instead of resetting, it deactivated and now can't get a connection. Quicken says my login failed. Right now, Quicken is proving to be useless in tracking funds for deposit accounts and credit cards. If I have to do updates manually, what's the point of using Quicken? Please give your customers prompt attention to this matter.

Pat Marshall

One Step Update Progress lists 9 of my financial institutions. First Bancorp and UBS Financial Services have the green dot approval. But, all the rest say "waiting" and the screen is frozen and will not respond to anything. Geez.

Scott Smith

I'm having the same issue except for my Vanguard accounts. One-step update freezes on "processing data". I tried doing an individual Fidelity account and got the following error:

Pat Marshall

I do not get an error. it just says "waiting" and never responds. I have to use Task Manager to restart the program.

Pat Marshall

I waited on the One Step Update Summary and I too finally got the CC-501 error code after about 5 minutes of a frozen update.

Scott Smith

@Pat Marshall Did it work after you restarted?

CJ1215

Same here. Can't do a One Step Update for any of my accounts.

Quicken Laura

Hi everyone,

The slowness issue and the CC-501 error have been resolved on our end.

If you're still experiencing either issue, please let me know.

I look forward to hearing from you!

Pat Marshall

it is working now, but the investment quotes do not match the online accounts. Maybe that will resolve after the closing bell today.

Quicken Laura

Thank you for letting me know.

I'm glad to hear that part of the issue has been resolved. I'll keep an eye out for your update regarding the quotes at the closing bell.

I look forward to hearing from you.