Synchrony Accounts Not Posting Correctly

cheinz58

I have two accounts that use Synchrony Bank and during the download the transactions are not being posted to the correct account.

Quicken Carlos

Hi @cheinz58,

Thank you for letting us know about the issue you're experiencing.

Based on your description, it sounds like your accounts may have been linked to the wrong accounts in Quicken. I suggest reviewing the account numbers to confirm that each account is linked correctly. Before following any troubleshooting steps.

To do so:

1. Go to Tools > Account List.
2. Locate the account in question and click Edit next to it.
3. Verify the account number listed in the Account Details window.

If the account numbers do not match your financial institution's records, I recommend deactivating the affected accounts and then reactivating them, making sure to link each one to the correct existing account. I recommend creating a backup of your data file.

To deactivate an account:

• Go to Tools > Account List.
• Select the account you want to deactivate and click Edit.
• Open the Online Services tab.
• Click Deactivate next to the online service.
• Click Yes to confirm.

To reactivate the account(s):

• Go to Tools > Add Account.
• Search for and select your financial institution.
• If prompted, choose the appropriate connection method.
• Enter your credentials and click Connect.
• When Quicken displays the accounts it found, select Link next to each account and choose the correct existing account from the dropdown menu.

• Click Next, then Done to finish.

I hope this helps! Please let us know how it goes.