Bank OZK CC-501 (not downloading transactions since 7/14/2026)

Arky42

Bank OZK updated their online banking, and, as usual, when they update their system, things don't work correctly.

[Edited - Readability]

Quicken Laura

Hi @Arky42,

Thank you for sharing what you're seeing with us.

There is a new connection option available in Quicken called Bank OZK New. Please follow the steps below to deactivate your current connection and relink your accounts using the new

1. Deactivate the affected accounts

• Select the Tools menu and select Account List....

• In the Account List, select the account you want to deactivate, and then click Edit.
• In the Account Details window, click the Online Services tab.
• Click Deactivate next to the service you want to disable.

• Click Yes to the message confirming if you want to disable this service. 
• Repeat these steps for each affected account.
• Log in to your bank’s website and revoke Quicken’s third-party access (if applicable).

2. Reactivate and relink the accounts

• Go to Tools> Add account
• Search for and select Bank OZK New. If prompted, select the connection method.

• Enter your credentials and click Connect.
• When the list of located accounts appears, choose LINK next to each account you want to reactivate (do not choose Add, as that would create duplicates).

• Click Next then Done on the last prompt.

I hope this helps! Please let me know how it goes.