RESOLVED 7/15/26 OAUTH failure to redirect/ CC-501 for EWC & EWC+ Financial Institutions

Quicken Laura

We are currently receiving multiple reports of One Step Update (OSU) failures across multiple financial institutions, resulting in CC-501 ("Unable to update this account due to an unknown error").

We are also seeing a significant increase in reports from users who are unable to complete the connection process for financial institutions using Express Web Connect and Express Web Connect+ (EWC+) / OAuth. While users can successfully authorize their accounts with the financial institution, they are not redirected back to Quicken to complete the connection. Instead, the authorization process fails, resulting in an error.

Our teams are aware of the issue and are actively investigating. The issue has been escalated internally; however, we do not have an estimated time for resolution (ETA) to share at this time.

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Thank you!

(Ticket# 12505951/ CTP-17808)

Quicken Laura

RESOLVED 7/15/26

This issue has been marked as resolved. Our service provider experienced an issue that caused timeouts when users attempted to update their accounts, which resulted in errors such as CC-501 and connection failures. The issue has since been addressed, and services should now be functioning normally.

As the fix continues to propagate through our service provider's systems, some users may still experience temporary delays or encounter the same errors. If this occurs, please wait and try updating your accounts again later.

This Alert will remain available for anyone who may still be experiencing the issue. If you continue to encounter the problem after waiting and trying again, we recommend contacting Quicken Support for further assistance.

Thank you!