Data File Loads but does not display Register

JFPhelan

I have Quicken Classic for Business and Personal running under Win 11 Pro. I have two data files - one for personal stuff and one for our Boy Scout Troop stuff. The Personal data file has 36 years of data in it. The Boy Scout data file has about 6 years of data in it.

When I open Quicken and start with the Boy Scout file, everything is fine. When I start with

the Personal file, Q opens but does not display the default account (credit card) and the management choices (File, Edit, View, etc.) only shows File and Edit, and they are truncated choice. The register area is blank until I click on the Credit Card heading in the Accounts list. Then it populates the Register area of the screen.

If I open the Boy Scout data file first, then open the Personal data file, it opens properly as expected. I have tried Validating and Repairing the file, but neither clear the problem.

See the attached screen shot of the Personal data file opening, missing the register data and the limited management tabs at top.

Thanks for the help.

Quicken Opening Screen Shot.pdf

Quicken Carlos

Hi @JFPhelan,

Thank you for taking the time to post in the Quicken Community and for sharing the screenshot of what you're experiencing.

To help us better understand what may be causing this issue, could you please answer the following questions?

• When did you first notice this issue?
• Do you have any pending Windows updates, or did you install a Windows update around the time the issue began?
• Have you tried restoring a backup from a date prior to when the issue started?
• After validating your data file, do you recall seeing any of the following messages?
  • Damaged category list
  • Invalid transaction detected
  • Deleted damaged payee or account reference
  • Rebuilt investment lots for [security]
  • Orphaned transaction removed
• Where is your Quicken data file currently stored? To check, open Quicken and go to File. At the bottom of the menu, just above Exit, you'll see the currently open data file marked with a check mark. Please let us know the full file path displayed there.

Your answers will help us narrow down the cause of the issue and determine the next best troubleshooting steps.

I look forward to your reply.