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Connectivity problems with bank of America

bcsweetman

Since the latest update I can't access my Bank of America account. The error says there is a connectivity problem. Because I'm using Quicken, Bank of America website won't connect either.

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bcsweetman

BTW, I'm using Quicken desktop

Quicken Laura

Hi @bcsweetman,

Thank you for letting us know what you're experiencing.

I checked your accounts on our end and found that only one of them is currently showing a CC-800 error. This error typically indicates that the account's online connection needs to be reset by disconnecting and reconnecting it.

Please follow the steps below (make sure to save a backup first):

1. Deactivate the affected accounts

Select the Tools menu and select Account List....

In the Account List, select the account you want to deactivate, and then click Edit.
In the Account Details window, click the Online Services tab.
Click Deactivate next to the service you want to disable.

Click Yes to the message confirming if you want to disable this service.
Repeat these steps for each affected account.
Log in to your bank’s website and revoke Quicken’s third-party access (if applicable).

2. Reactivate and relink the accounts

Go to Tools> Add account
Select the bank for the deactivated account(s). If prompted, select the connection method.
Enter your credentials and click Connect.
When the list of located accounts appears, choose LINK next to each account you want to reactivate (do not choose Add, as that would create duplicates).

Click Next then Done on the last prompt.

After completing these steps, please let me know if the issue persists. If it does, I'd appreciate it if you could attach a screenshot of the error message you receive when updating or connecting the account. That will help me determine whether your issue is related to a known ongoing issue or requires additional troubleshooting.

I look forward to your update!