Continual CC-503 messages from Quicken logins but Web Access fine

jzahrndt

Unfortunately, I had a catastrophic PC failure a few days ago and replaced the PC. In restoring the Quicken backup file, it reported numerous errors on login. It coincided with the July 10th post regarding CC-501/CC-503 errors. I started a fresh data file, and accounts are all failing to establish WebConnect. Not only the banks listed in the other post, but independent banks I use with 3rd party providers as well as Synchrony, American Express, and Citi.

Does anyone really know what's going on? Some of the banks I use don't offer CSV/QFX downloads for manual updates to try.

Quicken Carlos

Hi @jzahrndt,

Thanks for posting to the Quicken Community!

After reviewing our internal tools, I found that you are experiencing the CC-503 error with two different financial institutions: Synchrony Bank Credit Cards and CFNA Firestone Credit Card. If you haven't done so already, I recommend following the steps outlined in our support article for the CC-503 error. Certain special characters may cause this error. If your password contains any of the following characters, I recommend changing it and then trying to add the account again:

• Ampersand (&)
• Left angle bracket (<)
• Right angle bracket (>)
• Backslash (\)
• Forward slash (/)

While Quicken does not impose a password length limit, your financial institution may.

Verify your bank login information

• Type your password/PIN into a text editor, such as Notepad or WordPad. This helps confirm there are no typographical errors.
• Highlight the confirmed password, copy it (Ctrl + C), and paste it (Ctrl + V) into the appropriate fields in Quicken.

Verify your bank login on your financial institution's website

• Sign in to your bank's website using the same username and password you use in Quicken.
• Once you're signed in, check for any notifications, alerts, or secure messages that may require your attention before Quicken can access your accounts.
• Some financial institutions require separate credentials for third-party software. You may also need to review your account settings on the website to approve or update your access.

I hope this helps! Let us know how it goes.