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CC-503 Synchrony

System

This discussion was created from comments split from: Unable to connect my ABT Synchrony Credit Card Account.

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Francis K

Its a issue with mine too, Says cannot login Error CC-503

YET I am logged in fine with Syncrony Web Credit Card site with my account info.

Quicken Alyssa

Thank you for chiming in!

I have reviewed your connections internally and can confirm you are receiving the CC-503 Error. This error occurs when your financial institution tells Quicken that your login credentials are incorrect.

Are you receiving this error when adding a new account or when updating an account that is already in Quicken?

Below are the first two steps from the article linked above. Please open the article and complete all steps.

Step One: Verify your bank login information

Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application.
- Note: This is a way of confirming you don't have typographical errors in this field.
Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

Go to your bank's website and confirm that you're able to log in with the expected username and password.
Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access.
- Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials.

New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one.

Let us know how it goes!

Quicken Alyssa

@Francis K,

Just checking in, as we haven't heard back from you in a while.

Do you still need assistance?

Thank you!