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Updating taking forever

hoku ahi

The same accounts that used to update 30 seconds at the maximum now take up to two minutes, every time every day.

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Online Banking

Windows

One Step Update

Comments

Quicken Carlos

Hi @hoku ahi,

Thanks for letting us know about the issue you're experiencing.

Based on your description, Quicken is freezing during the One Step Update process while updating your connected accounts. While the exact cause of the slowdown or freeze can be difficult to identify, I recommend trying the following troubleshooting steps outlined in our Support Article.

Find and deactivate the affected account

Sometimes a specific connected account can cause One Step Update to slow down or freeze. To identify the affected account:

Open the Account List and select the first connected account.
Click the Actions (gear) icon in the upper-right corner of the register.
Select Update Now.
Repeat these steps for each connected account until you identify the one that freezes during the update.
Once identified, deactivate and then reactivate that account.
Attempt One Step Update again.

Reset your Cloud data

If applicable, sign out of the Quicken Mobile app.
In Quicken, go to Edit > Preferences.
Select Mobile & Web.
Click the blue Reset your cloud data link and follow the on-screen instructions.
Sync your desktop data file to the cloud.
If applicable, sign back into the Quicken Mobile app.
Attempt One Step Update again.

Disable Mobile & Web Sync

Go to Edit > Preferences.
Select Mobile & Web.
Turn the Sync toggle off.
Attempt One Step Update again.

Turn off Pending Transactions

Go to Edit > Preferences.
Select Pending Transactions.
Turn the Pending Transactions toggle off.
Attempt One Step Update again.

Refresh the Online Services token

Before performing these steps, I recommend creating a backup of your Quicken data file.

Go to Edit > Preferences.
Select Quicken ID & Cloud Accounts.
Click the blue Sign in as a different user link under the Quicken Profile section.

Follow the prompts to sign out.
Sign back in using your Quicken ID (email address) and password.
Attempt One Step Update again.

I hope this helps! Let us know how it goes.