Partners Federal Credit Union keeps timing out

Jim Sepe

So looks like PFCU needed to be reauthorized.

Partners FCU now has a more secure connection method. You Will use Partners FCU's hosted sign-in form to authorize downloads. To continue downloading your transactions in Quicken, you need to migrate now by selecting 'Reauthorize'. (CHANNEL_RESET_REQUIRED)

1. I disconnected the connections on the four accounts
2. I then reconnected
3. I signed in to PFCU website
4. Gave Quicken permission to get data from PFCU
5. Got the pop-up where I was asked to link the PFCU accounts to the Quicken accounts
6. Clicked continue and got the confirmation that the link worked.

When I tried to update the account to get the latest transactions I got this error message along with a bunch of diagnostic data (attached).

We were unable to connect to Partners FCU. Please try again later. If this issue persists, contact Quicken Care and report this error code and institution name. (2505).

Quicken Laura

Hi @Jim Sepe,

Thank you for sharing what you are experiencing and for providing the troubleshooting steps you have already completed. This information is very helpful.

It appears that this issue may be affecting multiple users. I would appreciate it if you could submit a problem report through Quicken and include your log files. This will allow us to provide the details to the appropriate team for further investigation.

To send your logs:

1. Open Quicken
2. Click Help
3. Select Report a Problem
4. Click Send to Quicken

Once the report has been submitted, please let me know. I appreciate your help and look forward to your update.

(CTP-17779)