Connected Credit Card reconciliation is no longer accurate

KippHoward

Above you can see I'm reconciling a credit card statement from a couple of years ago. I enter all my info and you can see (red underlines) that the Payments are accurate but the difference is equal to the Payments. Both Charges and Payments match the paper statement values. It is like Quicken has marked the credits twice. The difference should be $0.00 if both the Charges and Credits match the values entered from the paper statement.

I have tried to manually reconciled (checked off each item according to the credit card statement) this a few times but still haven't figured out what is going on. When I reconcile for the previous month (8/24/24), I get "There are no uncleared items to reconcile".

Any ideas what may be going wrong? Seems like a bug with Quicken from my attempts to get this working

I just got a recent update and after that update, this has failed to work properly. I have recently also moved my Quicken files to a new computer. Below is the version that I'm using:

[Removed - Personal Information]

Quicken Laura

Hi @KippHoward,

Thank you for providing those details; they're very helpful.

Based on what you've described, if there are only three payment transactions included in this reconciliation and they add up exactly to the Payments total on your statement, then the payments themselves don't appear to be the source of the discrepancy.

In that case, I'd recommend looking a little further back. As noted in the Correct a Difference in an Account if it Does Not Reconcile support article, reconciliation discrepancies can occur if a transaction was entered incorrectly, duplicated, deleted, or has an incorrect cleared or reconciled status.

Since your previous reconciliation indicates "There are no uncleared items to reconcile," it's possible the issue originated in an earlier reconciliation or on the charges side of the register, where there are more transactions and therefore more opportunity for a transaction to have an incorrect amount or status.

I'd recommend reviewing the charge transactions for the statement period you're reconciling. If everything appears correct, compare the ending balance from your last successfully reconciled statement with the beginning balance of the current statement. If a previously reconciled transaction was modified afterward, it can cause the current reconciliation to be out of balance even if the totals on the current statement appear to match.

Please let me know what you find, and I'll be happy to continue troubleshooting with you.