Quicken Version R68.31, Build 27.1.68.31 Online Updates All Failing

Somsak K.

On my Windows 11 PC running Quicken Version R68.31, Build 27.1.68.31, none of my accounts will update online anymore. All of them fail with the message 'We are unable to update this account due to an unknown error.' When I move my QDF file to a Windows 10 PC running Quicken Version R67.10, Build 27.1.67.10, it updates normally. Is this a known problem?

Quicken Alyssa

Hello @Somsak K.,

Thank you for reporting the issue you are running into on Windows 11.

No, updating accounts on Windows 11 not working altogether is not a known issue. I have some follow-up questions for you:

1. How long has this issue been happening?
2. Did you change your Quicken ID password right before this issue began?
3. Were your accounts previously updating fine on Windows 11, or has this never worked?
4. Were there any significant changes to your system around the time this issue began?
   1. Like computer updates, browser updates, Quicken updates, etc.
5. Where is your data file located when you are using it on the Windows 11 computer?
   1. Do you remember where it was stored when you moved it? If needed, you can use the Support Article for instructions on finding a file's location. If the file is/was on OneDrive, use the same article for steps on moving it off of there. Leaving it in OneDrive or any other cloud/external location is not recommended and can cause damage to the file.
6. What financial institutions are your accounts held at?
7. Are you running any VPN/Antivirus/Firewall on the Windows 11 computer?
   1. If so, you can try disabling it temporarily to see if the update completes while it's disabled.

Let us know what you find!