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Chase Bank Credit Cards Online Transactions Not Downloading

Liz Renninger

Since July 19, my Chase bank transactions are not downloading. Nothing has changed on my end. Is this a known issue?

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Missing Transactions

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linda katz

I have several Chase credit cards, but I can't get transactions from one of them to download. The others are fine. I've tried everything I can think of, but nothing works.

(Edited - Readability)

Quicken Laura

Hi @Liz Renninger & @linda katz,

Thank you for sharing what you're experiencing.

At this time, we don't have any known issues that match the behavior you're describing. If you haven't already, I'd recommend following the steps in our support article: https://www.quicken.com/support/missing-some-transactions-when-downloading-bank/

I'd also like to gather a bit more information to help narrow down the cause:

Are the missing transactions still showing as pending on your bank's website?
Are you receiving any error message or error code?
Is the Sort Order in the affected account set to Date? To check, click the Date column header in the account register. It's possible the transactions are in the register but not where you expected to find them.

Are the transactions downloading into the wrong account or register? To verify:
- Go to Tools > Account List.
- Select Show Hidden Accounts in the bottom-left corner.
- If any accounts have a checkmark in the Hidden column, open them to see whether the missing transactions were downloaded there.
Is Automatic Entry turned off?
- Open the affected account.
- Click the Gear icon and select Edit Account Details.
- Go to the Online Services tab.
- Check whether Automatic Entry is set to On or Off.

Screenshot 2026-07-22 at 11.52.36 AM.png

Are the affected accounts connected using Express Web Connect+? To check:
- Open the affected account.
- Click the Gear icon and select Edit Account Details.
- Select the Online Services tab.
- The connection method is listed below the financial institution name.

Please let me know how it goes.

edinsac

I can confirm that none of my Chase accounts are updating either as of today (first time I've tried in two weeks as I've been out of town). Running Quicken Classic Home and Business on Windows 11.

Quicken Laura

Hi @edinsac,

Thank you for chiming in.

I checked and refreshed your account on our end. I found one Chase account that appears to need to be reset (deactivated and then reactivated), while your other Chase accounts appear to be connected properly.

When you have a chance, could you please confirm whether you're receiving an error message or error code? Any additional details you can provide about what you're experiencing would be very helpful in narrowing down the issue.

Thank you for your cooperation, and I look forward to your response.