Quicken Windows: Citibank keeps asking me to reauthorize my accounts

Larry Woodbridge

Every 2-3 days I've received an alert through Quicken that Citibank is asking me to reauthorize my accounts. I have reauthorized them several times, but this keeps happening. Is this being looked at? I don't see any alerts about it.

Thx.

Quicken Carlos

Hi @Larry Woodbridge,

We appreciate you taking the time to post in the Quicken Community.

After checking my internal tools, I found that the error associated with your account is FDP-350. This error occurs when your security token has expired, and your account credentials need to be reauthorized.

Before performing any troubleshooting, I recommend creating a backup of your Quicken data file.

Once you've created the backup, I recommend deactivating all of your Citibank accounts, including the hidden accounts in Quicken, to generate a new security token.

To deactivate an account:

• Select Tools > Account List.
• If applicable, click Show hidden accounts.

• Select the account you want to deactivate, then click Edit.
• In the Account Details window, select the Online Services tab.
• Click Deactivate next to the online service.

• Click Yes to confirm.

After you've deactivated all Citibank accounts:

• Sign in to your financial institution's website.
• Navigate to the section that manages connected apps, third-party access, or desktop application permissions.
• Remove or revoke Quicken's existing authorization.
• Return to Quicken and reactivate your accounts, making sure to link them to the existing accounts in your data file.

• Complete any authorization prompts provided by the financial institution.
• Once the accounts have been reconnected, perform a One Step Update to confirm the connection is working properly.

I hope this helps! Please let us know how it goes.