Quicken pdf printer NEVER prints (worked 3 months ago, but no more)

Question

Version R68.31 Build 27.1.68.31

Error message: "The PDF file that you want to replace is in use by some other application. Please close that application and try again."

Microsoft CoPilot AI offers 6 "fixes," none of which works.  Clearing Windows spooler, closing auto-open PDF's, clearing temp folder, trying to run as administrator (which Quicken doesn't allow anyway), and resetting default PDF handler all fail.  Note that the first AI suggestion (reinstalling the Quicken PDF printer by going to "validate and repair your Quicken file" and checking "reset all Quicken printer settings") does absolutely nothing: the only way to reinstall the printer is to delete it from Windows and reinstall the whole program.

Any suggestions?

[Edited - Readability]

Quicken Laura · Answer

Hi @pcy,

Thank you for the detailed information and for outlining everything you've already tried. I can understand how frustrating this is, especially since the PDF printer was working correctly just a few months ago.

We are currently aware of an issue where users may receive the "PDF Driver Could not be Found or Initialized" error. You can follow the Community Alert below for updates as they become available:

https://community.quicken.com/discussion/7974885/update-7-20-26-unable-to-print-customer-invoices-pdf-driver-could-not-be-found-or-initialized

In the meantime, one troubleshooting step that has helped some users is manually reinstalling the Quicken PDF converter driver without reinstalling Quicken:

* Close Quicken.
* Open C:\Program Files (x86)\Quicken\PDFDrv.
* Locate InstallPDFConverter.exe and double-click it to reinstall the PDF converter driver.

* Once the installation completes, reopen Quicken and test printing to PDF again.

If that doesn't resolve the issue, the next recommended step is a clean reinstall of Quicken along with removal of the Quicken PDF Driver (make sure to save a backup first):

For Windows 11

1. Click the Start button and select Settings (gear icon).

2. Select Apps from the settings list, then click Installed apps.

3. In the Installed apps list, scroll down to Quicken, click the three dots menu, then select Uninstall.

4. Click on Uninstall again to confirm and follow through the prompts until the program is removed.

If you're using Windows 10, please follow the Windows 10 uninstall instructions here.

Next, remove the Quicken PDF Driver:

* Open Control Panel.
* Select Devices and Printers (or View devices and printers).

* Locate Quicken PDF Driver, right-click it, and select Remove device (or Remove driver, if that option is available).

Once Quicken has been uninstalled and the Quicken PDF Driver has been removed, download and install the latest version:

https://www.quicken.com/support/mac/how-do-i-download-quicken-quickencom-after-i-buy-it/?srsltid=AfmBOorQRfFr4FznLamXXZbDrbmSblhiVSYSYW2UXbZ8o5XMGjjwgKfk

After the installation is complete, open Quicken and test the PDF driver again to see if the issue has been resolved.

Please let me know whether running InstallPDFConverter.exe resolves the issue before attempting the full reinstall, as that has worked for other users experiencing the same error.

If the problem continues after both steps, we'd recommend contacting Quicken Support so they can gather diagnostic information and investigate further.

You can find the Quicken Support phone number here: Support Home | Quicken. Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I look forward to hearing your results.

(Ticket #12501771/CTP-16425)

pcy · Answer

How to "activate" Apryse Document Converter printer and/or Quicken PDF printer?  The former printer is new, the latter worked just fine 3 months ago, but no more.