Fifth Third and OL-393-A

TN1954

This issue (which pops up at least once a year) has started occurring again. I can get a bank connection, and downloads do appear that update my accounts. However, I cannot create new transactions or upload to Fifth Third.

Have done the "deactivate", "add new account" multiple times. Nothing changes. I have resorted to adding new pay instructions via my mobile 5/3 app since Quicken doesn't work. What do I have to do to get this fixed?

[Edited - Readability]

Quicken Carlos

Hi @TN1954,

This error can occur for any of the following reasons:

• The Quicken account contains incorrect account information or is hidden.
• The account is activated for downloads in Quicken, but the financial institution no longer has the account available on its server.
• The account has Online Bill Payment activated in Quicken, but it has not been enrolled with the financial institution.

If you haven't already, I suggest following the steps in our support article "Message When Using Quicken Online Services: OL-393."

Check which account failed:

• Go to Tools > One Step Update Summary.
• Locate the account listed under the red heading. The affected account will display the OL-393 error code.

Verify the account information:

• Go to Tools > Account List.
• Click Edit next to the affected account.

• On the General tab, verify that the account information, including the account and routing numbers, is correct.

Check for hidden accounts:

You may also receive this error if the account is no longer active at your financial institution but is still set up in Quicken for online services. Since Quicken is still trying to connect to that account during updates, it can generate this error even though the account is no longer available at the bank. If you no longer use the account, you can deactivate its online services or hide the account in Quicken to prevent the error.

• Go to Tools > Account List.
• If Show hidden accounts appears at the bottom of the window, check the box.

• Click Edit next to the hidden account.
• Select the Display Options tab.
• Clear any Hide this account in... option that is selected.
• Verify that the account information is correct by following the steps above.
• If you no longer want to download transactions for that account, deactivate its online services. You can hide the account again afterward if desired.

Verify Online Services:

• Go to Tools > Account List.
• Click Edit next to the affected account.
• Select the Online Services tab.
• Verify that the appropriate online services are activated, including Online Bill Payment if applicable.
• If any online services are no longer needed or active, click Deactivate.

I hope this helps! Please let me know how it goes.