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Partners FCU - FDP-7500 error (Edited)

solzano

CP_SERVER_ERROR (FDP-7500)

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QMAC - Mobile/Web Sync

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solzano

Please help

Quicken Laura

Hi @solzano,

Thank you for reaching out. I'd be happy to help, but I'll need a bit more information to better understand the issue.

Could you please let me know the following?

Which financial institution or account is displaying the error message?
When did you first notice the issue?
Are you using the Quicken desktop application, the Quicken Mobile app, or the Quicken on the Web app?

I look forward to your response.

solzano

Thanks Laura. I'm using Quicken Desktop on a MAC Version 9.1.1 (Build 901.61363.100) Quicken Deluxe and the issue is with Partners FCU. This issue has been going on for about a week.

Quicken Laura

Thank you for your response @solzano.

We have received reports from other users experiencing the same error with Partners FCU, and our teams are currently investigating the issue.

In the meantime, please submit a problem report through Quicken and include your log files. This will allow me to add your information to the open investigation for further review.

To send your logs:

Open Quicken
Click Help
Select Report a Problem
Click Send to Quicken

Once submitted, please let me know. I look forward to your response!

(CTP-17779)

solzano

Thanks. will do