I am not able to add an attachment (one page pdf) to my register transaction. I have tried the Add File button, as well as the drag and drop. Neither method works.
Has anone else been experiencing this issue?
Hi @MartyPenn1,
Thank you for sharing what you are experiencing. I'd appreciate it if you could share the following information.
I look forward to your response.
I’m just checking in. We haven't heard back from you in a while.
Do you still need assistance?
Thank you!
I'm having a similar problem… I am UNABLE to scan from Quicken. I can only copy from clipboard. The window to select the scanner is empty
Hi @stcindy,
Thank you for chiming in. Could you please provide the information requested in the previous post?
For me, it is any attachment that I am trying to attach by scanning. I am able to attach from the clipboard, so I have been making do by scanning, then copying and attaching via the clipboard. This has been going on for about 6 months. When I chatted with Quicken Help, it seemed like I had been able to scan in early April.
The file path is C:\Users\StCyn\Documents\QuickenBackups\ followed by my specific file name. I hope that is adequate for you. The file name has been in use for a long time prior to this issue starting
[Edited - Readability]
The problem started when my scanner was HP 8035 (I think that was the number)- just never scanned and the wheel kept spinning. I replaced that scanner with HP 9135. I do not get an error popup. The window to choose the scanner is totally empty. I realized this morning, when I attempt to save a reconciliation report outside of Quicken, it cannot find the printer. On the old printer, I was able to save it digitally to my files on "(nul)" I think it was Quicken (nul) but may have been to HP (nul). When I look at printers via my computer, I currently see the HP 9135 and a Quicken PDF printer (plus other Microsoft printer options). The Quicken PDF printer doesn't seem to work.
I am using Windows 11 Pro.
Hi @stcindy, Thank you for providing those additional details. Since the scanner selection window is completely empty, but you can see the HP 9135 listed on your computer when searching for printers, I suggest removing and adding the printer again if you haven’t already done so.
Please follow these steps:
Also, just to clarify, when you try to use the PDF printer, do you receive any error message or error code?
Please let us know how it goes. I look forward to your reply!
re PDF printer, I don't recall any error popup. It just did not allow or complete a PDF of my reconciliation. I am having to export to csv file in order to save the reconciliation on my computer.
I will follow directions you posted to try to get Q to see my printer shortly, but I am compelled to say that, due to issues related to the printer, I have done this without any change, however, I may have not rebooted after deleting the printer.
I deleted the printer, closed Q, rebooted, installed Windows updates, and logged in to computer, added the printer, & opened Quicken. The scanner window is still empty after all above was done.
Hi @stcindy, Thanks for coming back with the outcome. At this point, I suggest uninstalling and reinstalling Quicken to see if this resolves the issue. When you uninstall Quicken, your data file will remain on the system in its current location. However, I suggest creating a backup file to a safe place before you uninstall Quicken.
To uninstall Quicken from your Windows computer:
To reinstall Quicken:
If the issue persists after reinstalling Quicken, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time and escalate the issue if necessary.
Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.
I hope this helps!
I thought I had answered this but don't see my reply. I follow all the steps you recommended and in that order. The printer window is still empty. When I attempt to use the PDF printer, it is not an option. I have had to save as .csv
Hi @stcindy, Thanks for getting back to us and for letting us know that you’ve already gone through the troubleshooting steps provided above.
Since the issue is still occurring after completing those steps, I recommend reaching out to Quicken Support for further assistance. They’ll be able to take a closer look at the issue and determine what additional troubleshooting may be needed.
When contacting Quicken Support, I suggest mentioning the troubleshooting steps you’ve already completed and the results. This will give the Support team a better understanding of what has already been tried and help them determine the next steps.
While I don't see your suggestion to delete & reinstall Q here, I did that. Q still does not see my printer. The printer had been uninstalled/reinstalled as well. Please escalate this problem
Hi @stcindy, Thank you for bringing this to our attention.
Our next step would be to escalate this issue. If you haven’t already done so, I recommend contacting Quicken Support for further assistance. They can walk you through additional troubleshooting steps in real time and, if necessary, escalate the issue for further investigation.
