This discussion was created from comments split from: Partners FCU Unable to Reauthorize Accounts – OAuth Client Configuration Error [Edited].
There seems to be a step forward this morning, but the re-authorizations still do not complete.
The Reauthorize button for the account now actually opens the web browser window and the authorization process completes with the login to the account. It tells you to wait for the window to close, or alternatively, close the window yourself and return to Quicken to complete the process.
Unfortunately, Quicken does not recognize that the authorization has succeeded and continues to 'spin'. If you cancel the authorization window at that point, the authorization has not happened.
One step forward, one step back?
Is anyone getting this to work now??
Thank you!
I just got it to work! But fair warning, after the browser window said "Your accounts have been authorized successfully", it took 10+ MINUTES to actually refresh the accounts in Quicken. Disclaimer: I am a first-time user, so maybe it took extra time because I'm bringing in a lot of history for 6 accounts that I have on my Partners membership.
So to all -> maybe try again, and do not close that browser window...wait...and wait...and wait some more!
Good luck all!
Hi everyone,
Thank you for your patience while we worked on this issue.
It appears that the issue has now been resolved. When you have a chance, please try reconnecting your accounts and let us know whether the connection is successful.
If you continue to experience the issue, please let us know the exact error message or error code you receive, and submit a new set of log files using the steps provided above so we can continue investigating if needed.
To reconnect your accounts:
I look forward to your update.
(CTP-17795)
Quicken Laura,
I am still getting CC-501. I ran your suggested steps to "Add Account" and then ran the "Update Now" for Partners FCU Checking.
I uploaded the logs for several attempts (error CC-501 and CC-511) that occurred after running your suggested step.
I deactivated each account within Partners FCU (7 accounts) then "Setup New Account", checked each were linked to an existing account within Quicken, it completed successfully but did not download any new transactions. I attempted to "Update Now" the Checking account and then it failed with a "CC-511".
I sent new logs for the CC-511.
Please let me know what else I can do to help.
Hi @MKruidhof,
Thank you for disconnecting and reconnecting the accounts, updating them, and sharing the results with us. We really appreciate your efforts; they've been very helpful.
I'll share this information with our team for further investigation. I'll also keep you updated as soon as we have any new information and let you know if we need anything further from your end.
Thank you again for your cooperation and patience!
CP_SERVER_ERROR (FDP-7500)
Please help
Hi @solzano,
Thank you for reaching out. I'd be happy to help, but I'll need a bit more information to better understand the issue.
Could you please let me know the following?
I look forward to your response.
Thanks Laura. I'm using Quicken Desktop on a MAC Version 9.1.1 (Build 901.61363.100) Quicken Deluxe and the issue is with Partners FCU. This issue has been going on for about a week.
Thank you for your response @solzano.
We have received reports from other users experiencing the same error with Partners FCU, and our teams are currently investigating the issue.
In the meantime, please submit a problem report through Quicken and include your log files. This will allow me to add your information to the open investigation for further review.
To send your logs:
Once submitted, please let me know. I look forward to your response!
(CTP-17779)
Thanks. will do
Is there any update on this issue? Any changes being tested and implemented? I am still seeing CC-501 and CC-511 errors.
Thank you again for your continued coordination.
Our team is still actively working on this issue. At this time, we don't have any new updates to share.
As soon as we have more information, I'll be sure to post an update here. Thank you for your continued patience and understanding.
I wanted to follow up and check whether the issue is still occurring or if you are now able to successfully connect and update your accounts.
Please let me know the current status when you have a chance. I look forward to your updates.
Just tried and still failing
We were unable to connect to Partners FCU. Please try again later. If this issue persists, contact Quicken Care and report this error code and institution name. (FDP-7500)
Hi @Jim Sepe,
Thank you for your response. I'd appreciate it if you could submit a new set of logs by following the same steps provided previously. I'll forward them to the appropriate team for further review.
Thank you for your patience and cooperation; we truly appreciate your help.
