Nordstrom Card debit transactions are being added as credit transactions, and credit transactions are being added as debit transactions. This issue has persisted for at least 6 months. Please advise. Thanks.
Hi @wbeier3,
Thank you for reaching out and for sharing what you've been experiencing. I understand this issue has been ongoing for several months, and I appreciate your patience while we continue to investigate it.
Our team is still actively working on this issue. In the meantime, I'd appreciate it if you could submit your log files so I can add your information to the existing investigation for further review.
To send your log files:
Once you've submitted the logs, please let me know so I can attach them to the open case.
(CTP-15182)
Just checking in; we haven't heard back from you in a while.
Do you still need assistance?
Thank you!
Hello again,
I'm checking in once more before this thread gets closed. If you need assistance, let us know.
FWIW I've been having that ever since the access to nordstrom card transactions was restored (after ~2 years of failures)
Thank you for letting me know. Could you please check the following to help us determine why the transactions may not be appearing as expected?
1. Confirm the Sort Order is set to Date.
Confirm that the Sort Order in your account register is by Date; just click the top of the Date column in your account register. It's likely the transactions are in your register, just not where you thought they'd be.
2. Reset the register filters: Click the Reset button at the top of the register. This will confirm that there's no filtering in your account register.
3. Check the account’s connection type.
Please also let me know whether you see any balance adjustments in the account.
Once you’ve checked these items, please let me know what you find. I look forward to your response.
Hi @ardeb12,
