Nordstrom Card debit transactions are being added as credit transactions, and credit transactions are being added as debit transactions. This issue has persisted for at least 6 months. Please advise. Thanks.
Hi @wbeier3,
Thank you for reaching out and for sharing what you've been experiencing. I understand this issue has been ongoing for several months, and I appreciate your patience while we continue to investigate it.
Our team is still actively working on this issue. In the meantime, I'd appreciate it if you could submit your log files so I can add your information to the existing investigation for further review.
To send your log files:
Once you've submitted the logs, please let me know so I can attach them to the open case.
(CTP-15182)
Just checking in; we haven't heard back from you in a while.
Do you still need assistance?
Thank you!
