Fidelity brokerage cash transactions not downloading

Peter Goergen

Windows 11 Home, 25H2; QFW R68.31.

Since October of last year, my Fidelity brokerage cash account transactions have not downloaded. I've been adding interest and cash dividend transactions manually. When I create a separate Quicken test file with my Fidelity account, it seems to work fine.

Advice?

Thanks,

Pete

Quicken Carlos

Hi @Peter Goergen,

Thank you for providing those details.

Since your Fidelity cash transactions download correctly in a new Quicken test file, it appears that the connection with Fidelity is working properly. This suggests the issue may be specific to your original Quicken data file or the affected account.

To help narrow down the cause, I have a few questions:

• Are only the cash transactions missing, or are security purchases, sales, and other investment transactions missing as well?
• Does this issue affect only this Fidelity account, or do your other Fidelity accounts download cash transactions correctly?
• Have you already tried validating your original data file since noticing the issue?

If you haven't done so already, I suggest creating a backup of your data file before running a validation.

To validate your file:

• Go to File > Validate and Repair File.
• In the Validate and Repair window, confirm the correct file is selected.
• Select Validate file.
• Click OK to begin the validation.

• Once the process is complete, Quicken will open the DATA_LOG.TXT file.

Please review the log for any of the following messages:

• Damaged category list
• Invalid transaction detected
• Deleted damaged payee or account reference
• Rebuilt investment lots for [security]
• Orphaned transaction removed

I also suggest reviewing our support article:
https://info.quicken.com/win/how-do-i-diagnose-a-damaged-data-file

Let me know how it goes. I look forward to your reply!