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Missing Transactions - Partners FCU

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This discussion was created from comments split from: Partners FCU - CC-511/ FDP-7500.

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Comments

drewbp

I no longer get an error anymore, but still no downloaded transactions. I just submitted a problem report through Quicken Help.

Quicken Carlos

Hi @drewbp,

Thank you for providing that information. I'm glad to hear that the CC-511 and FDP-7500 errors have been resolved.

After reviewing my internal tools, I can see that your Partners FCU accounts are now showing the FDP-105 error, which corresponds to the CC-505 error in Quicken for Windows.

I suggest following the steps outlined in our support article:

This error may be caused by a temporary server issue or a communication problem. I recommend waiting until the next business day and then trying the update again.

If the issue continues after one business day, I suggest refreshing your online account information:

From your account register, select the Actions gear icon at the top-right corner of the register (Ctrl + Shift + N).
Select Update Now.

Follow the on-screen instructions to complete the update.
Repeat these steps for each financial institution experiencing this error.

If the issue persists for more than 48 hours, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the issue if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I hope this helps!

drewbp

Another day of no downloaded transactions from Partners FCU. Problem reported via Quicken

Quicken Carlos

Hi @drewbp,

Thanks for joining this thread!

After reviewing my internal tools, I found the FDP-105 error as well. If you haven't done so already, I recommend following the troubleshooting steps outlined in the previous comment.

https://community.quicken.com/discussion/comment/20567545#Comment_20567545

Let me know how it goes. I look forward to your reply!

Quicken Carlos

Hi @drewbp,

I just wanted to follow up since I haven’t heard back from you. I’m checking in to see if you still need assistance.

drewbp

Yes, I am still unable to download from Partners FCU. I just now signed out of Quicken and am now attempting to set up a transaction download. It just takes forever to return to Quicken, and when it does, there are zero downloaded transactions and an otherwise unrelated Adjusting Transaction entry in the account. If it worked, I just posted the latest log files.

[Edited - Readability]

Quicken Carlos

Hi @drewbp,

Thanks for providing these additional details. I can understand how frustrating it is when the connection takes a long time to return to Quicken, only to show zero downloaded transactions and an unrelated Adjusting Transaction.

I reviewed the current status of the FDP-105 error in my internal tools, and I can confirm that FDP-105 is no longer showing. Since you’re still experiencing the issue with Partners FCU, I recommend trying the following steps for missing transactions, as outlined in our support article:

Go to Edit > Preferences > Downloaded Transactions.
Make sure Automatically add to banking registers is unchecked.

Refresh your online account information:

Click the Actions (Gear) icon in the upper-right corner of the account register.
Select Update Now.
Follow the on-screen instructions to complete the update.

Confirm that the Sort Order in your account register is by Date; click the top of the Date column in your account register.
If applicable, click the Reset button at the top of the register to confirm there isn't a filter preventing the transactions from displaying.

Refresh your Quicken login session:

Go to Help > Refresh Sign In.
Complete the sign-in process.
Run a One Step Update (OSU) again.

Check the downloaded payee information:

Go to Actions (Gear icon) > Register Columns.
Make sure Downloaded Payee is checked.
This can help confirm whether the transactions were downloaded but renamed unexpectedly.

Check for hidden accounts:

Go to Tools > Account List.
Check Show Hidden Accounts at the bottom-left.
Review any accounts marked as hidden and confirm the missing transactions weren't downloaded into a different account.

If the issue continues, particularly if this happens consistently rather than as a one-time occurrence, I recommend contacting Quicken Support for further assistance. They can walk you through additional troubleshooting in real time and escalate the issue if needed.

Phone support is available Monday through Friday, from 5:00 AM to 5:00 PM PT.

I hope these steps help