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CC-503 for Cobalt Credit Union and Elan Financial Credit Card

hbaulisch

Windows Classic, Version R68.31

As of 07/31/2026, I have lost connection to Cobalt Credit Union (Checking, Savings, Mortgage) and their associated credit card at Elan Financial Services. CC-503 error on both.

I am able to access the parent websites on laptop and iPhone. Unable to get Quicken Classic to recognize and connect to the two financial institutions. I think I may have tried to do an account reset because known transactions were not downloading. Of course, that reset then deactivated the connection. Unable to reconnect because of the CC-503 error. Now, dead in the water.

NO other accounts in Quicken are affected. Interesting fact is that the two institutions are tied together and neither will connect anymore.

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Comments

Quicken Alyssa

Helo @hbaulisch,

Thank you for reporting this issue!

A CC-503 Error occurs when your financial institution tells Quicken that your login credentials are incorrect. I agree; it is interesting that two affiliated institutions are returning the same error. Below are the first two troubleshooting steps for this error:

Step One: Verify your bank login information

Type your password/PIN into a text application, such as Notepad, WordPad, or another text/word application.
- Note: This is a way of confirming you don't have typographical errors in this field.
Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

Go to your bank's website and confirm that you're able to log in with the expected username and password.
Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access.
- Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials.

New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one.

Please open the support article linked above and complete all of the steps.

Let us know how it goes!

hbaulisch

Thanks for the response, Alyssa,

Step 1 and Step 2 did NOT solve the problem. CC-503 Error for both instutions.

I seem to remember having this problem in 2022 or 2024 and Quicken people had to do some kind of Log Review and get access to my Laptop to find the culprit? I had a long Chat record with support but, am unable to find that file, oh well!

Quicken Alyssa

Thank you for following up!

If the first two steps did not resolve the issue, the next step is to open the article I linked in my previous post and complete the remaining troubleshooting steps outlined therein.

If the steps do not resolve the issue, you will need to contact Quicken Support directly for further assistance. They can go through the steps with you in real time and process an escalation if needed.

Let us know how it goes!

hbaulisch

Again, no joy on solving the problem. Yes, i did the steps outlined in your link. I will take the next step and reach out to Quicken Support.

Quicken Alyssa

Thanks for letting me know you have completed the steps, though I am sorry to hear they did not resolve the problem.

Let us know how it goes with support!

Thanks again!