nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Updating account from OEFCU

bowlfer

I have Quicken Classic Deluxe on Windows 11. Starting 2 months ago, downloads said processing but nothing coming through. When I tried to import from the website, I got error OL-221-A. What got changed to stop the downloads?

Find more posts tagged with

Online Banking

Windows

Missing Transactions

import

Comments

Quicken Laura

Hi @bowlfer,

Thank you for sharing what you're experiencing. To help us better understand the issue, could you please provide a bit more information?

Are you using a VPN?
What connection method is the account using (Direct Connect, Express Web Connect, or Express Web Connect+)? To check:

Open an account.
Click on the Gear icon in the upper right corner.
Click on Edit account details.
Select Online Services.
The connection method is below the Financial Institution.

In the meantime, please try updating the affected account using the steps below:

Open Tools > One Step Update Summary to find the bank where this OL error is presented. Also, verify the exact error code you are getting to confirm it is one of the errors covered here.
Open the register for this bank account.
Click Account Actions (button or gear icon) at the top right of the register.

4. Select Update Now.

Please let me know the results. I look forward to your response.

bowlfer

I am not using a VPN. It was using express web connect. When I go to update now it acts like it is processing transactions but nothing downloads.

Quicken Laura

Hi @bowlfer,

Thank you for your response.

I checked your account on our end. Initially, it wasn't connecting properly, but after refreshing it, the connection appears to be working. Could you please try updating your account one more time?

If the issue persists, please save a backup of your data file, then deactivate and reactivate the affected account(s) by following these steps:

1. Deactivate the affected accounts

Select the Tools menu and select Account List....
In the Account List, select the account you want to deactivate, and then click Edit.
In the Account Details window, click the Online Services tab.
Click Deactivate next to the service you want to disable.
Click Yes to the message confirming if you want to disable this service.
Repeat these steps for each affected account.
Log in to your bank’s website and revoke Quicken’s third-party access (if applicable).

2. Reactivate and relink the accounts

Go to Tools> Add account
Select the bank for the deactivated account(s). If prompted, select the connection method.
Enter your credentials and click Connect.
When the list of located accounts appears, choose LINK next to each account you want to reactivate (do not choose Add, as that would create duplicates).
Click Next then Done on the last prompt.

Please let me know how it goes.