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My Fidelity bugs still around after a year since EWC+ migration

EvDob

Let me start with one that should be pretty simple. I have a brokerage account with a linked cash account. Transactions for month-end dividends from the money market fund do not get transferred to the cash account like they used to. Here is an example where the problem is a Div instead of a DivX transaction. Note I've already fixed the June transaction.

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EvDob

This next issue appears in my wife's 401(k) account. This used to be from Fidelity NetBenefits before the migration. The Bought Unidentified Security should be a Sold Vanguard Federal Money Market Fund. This is in preparation for transferring the $574 to a Fidelity BrokerageLink subaccount in the 401(k).

EvDob

This issue appears in one of my wife's BrokerageLink subaccounts in her 401(k). These are reinvestments in FZDXX & FDRXX. They could be simply ReinvDiv but instead appear as DivX & BoughtX.

But when they get accepted, the BoughtX transactions change to Bought, introducing errors.

If ReinvDiv (the best solution) is not used, they need to either be Div & Bought or stay as DivX & BoughtX.

EvDob

This next one is in the regular 401(k) account again and is a result of using the NetBenefits website to transfer from the regular account to a BrokerageLink account. Note the Inv. Amt & Cash Amt are both negative; the Cash Amt should be positive. I had to remove the minus sign on the amount after accepting.

EvDob

@Quicken Alyssa can someone from Quicken take a look at these issues?

jersey42

I continue to have this same problem (SPAXX downloading as Div instead of DivX). It only affects my brokerage account with a linked cash account. I need to fix it every month. SPAXX is used as my cash balance.

I had the same problem in another account. For that account I removed the linked cash account in Quicken. Unfortunately, that is not a good solution for the remaining account.

Quicken Laura

Hi @EvDob & @jersey42,

I apologize for the delayed response, and thank you both for sharing such detailed information about what you’re experiencing.

I’ll report each issue individually for further investigation, including:

SPAXX dividends downloading as Div instead of DivX.
The transaction downloading as Bought Unidentified Security instead of the expected sale of the Vanguard Federal Money Market Fund.

FZDXX/FDRXX reinvestments downloading with incorrect transaction types (DivX + BoughtX instead of ReinvDiv).

@EvDob , regarding the unidentified security, could you please provide the ticker symbol of the security that is being downloaded as “Bought Unidentified Security”? This will help us make sure we have the correct details when reporting the issue.

Additionally, could you both please submit your Quicken logs so I can attach them to the open cases for further review?

To send your logs:

Open Quicken.
Click Help.
Select Report a Problem.
Click Send to Quicken.

Thank you again for providing these examples and for your patience while we work to get these issues investigated.

I look forward to hearing from you.

(CTP-17740 & CTP-16956)

EvDob

Thanks Laura, I submitted my logs. The unidentified security is Vanguard Federal Money Market Fund, VMFXX.

Quicken Laura

Thank you, @EvDob . I’ve added the information you provided to the open case.

jersey42

I just sent my log files

Quicken Laura

Thank you @jersey42. I’ll add them to the open case.

(CTP-17740)