RESOLVED 8/5/26 American Express - CP_ACCOUNT_NOT_FOUND, and CC-800

Quicken Alyssa

We are aware of an issue impacting American Express.

Customers on Quicken for Mac may receive an CP_ACCOUNT_NOT_FOUND error.

Customers on Quicken for Windows may also encounter a CC-800 error.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #12537911)

Quicken Laura

RESOLVED 8/5/26

This issue has been marked as resolved. American Express has made changes, and successful aggregation is now being reported.

If you are still experiencing this issue, please try resetting your accounts by deactivating and then re-establishing the connection using the steps below.

For Windows

First, you'll need to deactivate the affected accounts:

1. Select Tools > Account List
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Select Edit on each account with this error and Deactivate them on the Online Services tab
4. When finished, close the Account List.

Second, reactivate the accounts:

1. Select Tools > Add Account
2. Complete the flow of re-adding the deactivated accounts to Quicken, using your bank login credentials and answering any security questions.
3. When you reach the screen listing the accounts discovered at the financial institution, use the Action drop-downs to re-link your accounts:
   • For accounts you want to re-link, select Link to existing account and choose the corresponding account to re-link with.
   • Select Add to Quicken for new accounts you didn't previously track in Quicken.
   • For accounts you don't want to link or add, select Don't add to Quicken.

For Mac

First, deactivate the affected accounts:

1. Click on the account name for your account(s) in the Accounts toolbar in Quicken.
2. Click the Settings icon in the bottom right corner of the screen.
3. Click on the Downloads tab.
4. Click on Disconnect Account.
5. Click Done.
6. Repeat these steps for each affected account until they are all deactivated.

Then, reactivate the accounts:

1. Select Accounts menu > Add Account....
2. Enter the name of your bank, then click Continue.
3. Enter the required sign-in credentials you use to access your accounts, and then click Continue.
4. Answer any security questions, etc. required by your bank to sign in, and click Continue.
5. Once Quicken has discovered your list of accounts, you will have the option to link them to the existing accounts already in Quicken.
   • In the Action section of the Connect Account(s) window, select the appropriate existing account to link.
   • If there is an account you would like to not connect in Quicken, select Ignore from the dropdown.

6. Once you have linked all existing accounts for this bank, click on Continue to complete the activation process for your accounts, and then click Finish.
7. Repeat these steps for each bank that needs to be reactivated.

If you’re still encountering the issue, we recommend reaching out to Quicken Support for further assistance.

Thank you!