Keybank re-authorization is BROKEN

Wayne104

I have several KeyBank accounts. I received notice today to re-authorize. When I click to proceed, a split-second window pops up that then disappears. I assume that is the window that then opens up a KeyBank official authorization window. Since it disappears and is never to be seen again, this breaks the account re-authorization process. The button to proceed can be pushed repeatedly, but it is always met by this flash of a window that does not stay open.

In an attempt to bypass this, I removed the online access to all 3 of my accounts and attempted to add it back.

Now, it is in an endless loop of KeyBank successfully authorizing the accounts, Quicken asking to authorize it one more time, pretending it is authorized, and then asking to authorize yet again.

Specifically, after the first two "authorizations," it will display that the accounts are ALREADY ADDED TO QUICKEN. But the type is incorrect (all 3 are not checking, only 1). Then, after accepting that, it tells me these accounts are NOT added to Quicken (the "no" sign to the left of the account name in the account list) and instructs me to authorize them AGAIN.

I have now successfully authorized via KeyBank a dozen times, and Quicken still doesn't know what to do.

PLEASE FIX. It is ridiculously broken.

I am on the latest R68.31 version.

[Edited - Readability]

Quicken Carlos

Hi @Wayne104,

Thank you for letting us know about the issue you're experiencing and for sharing the screenshots.

Based on the screenshots, it appears the issue may be related to the CC-800 error, as indicated by the small circle with a line through it next to the account. If you haven't done so already, I recommend following the steps outlined in our Support Article for the CC-800 error. Before performing any troubleshooting, I recommend creating a backup of your Quicken data file.

Once you have created a backup of your data file, I recommend deactivating and then reactivating the affected accounts. This process can often resolve CC-800 errors by refreshing the connection with your financial institution.

To deactivate your accounts:

• Go to Tools > Account List.
• In the Account List, enable Show hidden accounts, if applicable.

• Select the account you want to deactivate, then click Edit.
• In the Account Details window, select the Online Services tab.

• Click Deactivate next to the online service.
• Click Yes to confirm.
• Repeat these steps for all Fidelity accounts, including hidden and closed accounts.

To reactivate your accounts:

• Go to Tools > Add Account.
• Select Fidelity as the financial institution.
• If prompted, choose the appropriate connection method.
• Enter your credentials and click Connect.
• When Quicken displays the list of found accounts, select Link next to each existing account.

• Click Next, then Done to complete the setup.

Let me know how it goes!