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Nearly all My Accounts Display CC-800 Error

sports fan

This first happened a few weeks ago; everything had been fine, but then I did a one-step update, and nearly all my accounts (from at least 7 financial institutions: Citi, Chase, BofA, Fidelity, Capital One, Amex) have a CC-800 error. I read how to fix the error, and the fix worked - but it took about 2 hours to deactivate and reauthorize all my accounts.

Today it has happened again - nearly all my accounts returned a CC-800 error. Very frustrating.

No, I have not done a file restore, and I use Quicken only on one computer.

Running Quicken for Windows R68.31, Build 27.1.68.31 on Windows 11 PC.

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Comments

Quicken Carlos

Hi @sports fan,

Thank you for reaching out to the Quicken Community and for letting us know which troubleshooting steps you've already tried.

Since this issue appears to be recurring across multiple data files, even after deactivating and reactivating the accounts, I'd like to ask a few questions to better understand what's happening.

Where is your Quicken data file stored? To check, open Quicken and go to File. At the bottom of the menu, just above Exit, you'll see the currently open data file with a check mark next to it. Please let us know the full file path displayed there.

Have you run Validate and Repair on the affected data file? If so, did it report any errors?

I look forward to your reply!

sports fan

File is stored at:

C:\Users\PBB\Documents\Quicken\PBB 2026

Just ran Validate:

[Thu Aug 06 17:35:12 2026]

File: "C:\Users\PBB\Documents\Quicken\PBB 2026"

QDF:
Validating your data.
Repaired your data file by removing a damaged category. Please check your category list for missing categories by going to Tools>Category List.
Quicken found the following future-dated investment transaction (with a date more than 10 days in the future). This might cause some balances to display unexpected values.

QEL:
No read errors.

QEL:
All internal consistency checks passed.

[Thu Aug 06 17:50:49 2026]

The following securities have prices dated in the future. This might cause some balances to display unexpected values.
UNITED STATES TREAS BILLS ZERO CPN 0.00000% 08/18/2026 (912797UU9) 8/18/2026 99.4338
UNITED STATES TREAS BILLS ZERO CPN 0.00000% 08/25/2026 (912797UV7) 8/25/2026 99.430667
You can edit these by going to the Security Detail View (under Investing Tools), selecting the appropriate Security, then the 'Update / Edit Price History' menu.
Corrected scheduled transaction: [name deleted]

Corrected scheduled transaction: [name deleted]
2 scheduled transactions corrected
Maximum security reference: 483, number of securities: 483.
Analyzing securities.
All security references are within the normal range.

Validation has completed.

Quicken Carlos

Hi @sports fan,

Thank you for your reply.

Based on the information you've provided, it appears that your Quicken data file is currently stored in a supported location. I recommend following the troubleshooting steps outlined in our Support Article.

Deactivate the affected accounts, including hidden accounts:

Go to Tools > Account List.
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List.
Select Edit next to each account experiencing the error.
On the Online Services tab, select Deactivate.

Once you have deactivated all affected accounts, close the Account List.

Reactivate the accounts:

Go to Tools > Add Account.
Complete the process of adding the deactivated accounts back to Quicken using your financial institution login credentials and answering any security questions.
When Quicken displays the accounts found at the financial institution, use the Action dropdown menu to relink your accounts:
For accounts you want to reconnect to an existing Quicken account, select Link to existing account and choose the corresponding account.

For new accounts that you did not previously track in Quicken, select Add to Quicken.
For accounts you do not want to connect or add, select Don't add to Quicken.

If the issue persists after completing these steps, I recommend contacting Quicken Support for further assistance. Our support team can guide you through additional troubleshooting steps in real time and escalate the issue if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I hope this helps!