Quicken routinely disconnects accounts from downloads CC-901 error

Question

Quicken routinely disconnects selected accounts from downloads, requiring the user to reactivate each account, or, when that fails, manually disable online connections to each account and reactivate online downloads.  This happens frequently.  Quicken support staff told me I should plan to do this often.  That's insane!  This never used to happen, unless you added a new account.  Now it happens almost weekly, especially to accounts where multiple users are trying to connect (e.g., my daughter is connecting to her Quicken for transaction downloads, and I'm also trying to connect to her accounts in my Quicken to help her do taxes).  Is there a fix?

[Edited - Readability]

Quicken Carlos · Answer

Thanks for your reply, @John16!

Reset is like a “soft deactivate.” It resets the connection without requiring you to re-enter your login credentials or go through the Deactivate/Reactivate process. You will still need to enter your password to reset your account if it is a Direct Connect account and the password is not stored in the vault.

Deactivating fully disables your connection with the financial institution, stopping the deactivated account from communicating with your financial institution. This lets you reconnect the account with a clean connection and avoid carrying an expired token, which can cause Quicken to ask you to reauthorize the account more frequently than usual.

I recommend reviewing our support article about the difference between deactivating an account and resetting an account.

Thanks for giving those steps a try! I look forward to your reply.

John16 · Answer

OK I will deactivate/reactive them.  How does that differ from Resetting?  I reset them last week.

I'll let you know if deactivate/reactivate solves the problem.

Quicken Carlos · Answer

Hi @John16,

Thanks for joining this thread and letting us know you are experiencing this issue as well. I appreciate the additional information you provided in response to the questions above. After reviewing my internal tools, I found that some of your accounts have an expired token, which may explain why Quicken keeps asking you to authorize the accounts frequently.

I suggest deactivating all the accounts related to the affected financial institutions, including hidden and closed accounts, if applicable.

To deactivate your accounts:

* Go to Tools > Account List.
* In the Account List, enable Show hidden accounts, if applicable.

* Select the account you want to deactivate, then click Edit.
* In the Account Details window, select the Online Services tab.

* Click Deactivate next to the online service.
* Click Yes to confirm.
* Repeat these steps for all Fidelity accounts, including hidden and closed accounts.

Once all the accounts have been deactivated, I recommend reactivating them. This will establish a clean connection and may help prevent having to reauthorize the accounts each time.

To reactivate your accounts:

* Go to Tools > Add Account.
* Select Fidelity as the financial institution.
* If prompted, choose the appropriate connection method.
* Enter your credentials and click Connect.
* When Quicken displays the list of found accounts, select Link next to each existing account.

* Click Next, then Done to complete the setup.

If the issue persists after following the exact steps above, please let me know how frequently this issue occurs so I can provide further instructions.

I hope this helps!