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Missing Transactions - Discover / Capital One

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This discussion was created from comments split from: Unable to Connect Discover Card After Transition to Capital One [Edited].

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Windows

Missing Transactions

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sleepwiner2

I was able to link my existing Discover account to Capital One as you have provided, but the Discover transactions prior to and since the transition are not downloading. How do I fix this?

sleepwiner2

Actually, just the transactions since the transition are not downloading.

Quicken Carlos

Hi @sleepwiner2,

Thanks for letting us know about the issue you're experiencing. If you haven't done this yet, I suggest following the steps outlined in the support article about missing transactions:

Go to Edit > Preferences > Downloaded Transactions. The option Automatically add to banking registers needs to be unchecked.
Refresh your online account information by clicking the Actions Gear icon in the upper-right corner of the register and selecting Update Now. Follow the on-screen instructions to complete the update.

Confirm that the Sort Order in your account register is set to Date. Just click the top of the Date column in your account register.
If applicable, click the Reset button at the top of the register. This will confirm that there are no filters applied to your account register.

Try refreshing your login session: Go to Help > Refresh Sign In. After completing the login process, try running a One Step Update again.
Click on All Transactions in your Account Bar and search for the missing transaction. If you find the transactions in an incorrect account, you can move them to the correct account by selecting the transaction(s), right-clicking, and selecting Move transaction(s). Select the correct account and click OK.

If the issue persists, let me ask you a few questions:

Are these missing transactions over 90 days old?
Are these transactions still marked as pending on your bank's website?
Have any transactions been deleted recently?

I look forward to your reply!