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Fidelity Rewards CC / Elan Financial FDP-106

Bob.

This is my primary credit card. It's Fidelity and has always been connected to Elan Financial Services. Worked for months until today, when it reports FDP-106.

It shows to reconnect, but when I do, it shows no accounts found, which of course is not right.

Seems I have a few choices:

Wait and try again
Try to connect to Fidelity (which one? Investments?) but might have some risk there.
Other….?

I will send a report.

Is this just me? Others? Known issue?

Appreciate the help.

QMAC 9.1.1

[Edited-Readability]

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Bob.

Thisi is interesting: In the error detail it says Other State: {"reason":"emptyAggregators","state":"notAggregating"}

Bob.

Should I try connecting to Fidelity instead of Elan? I recall both worked at one time but Elan was preferred and I do not recall why. And the Online Biller is also not connecting and is Elan as well. I could try there for Fidelity if preferred. Or assume this IS an aggregator issue and wait for quicken xxxx to reply and update.

RickO

Mine failed today too. It's Sunday. That happens occasionally. I'd just wait til Monday or Tuesday.

But if you want to try, you could connect via Fidelity Investments. No harm in trying. You could always go back.

Me, I'm just going to wait a couple days.

Bob.

Thanks @RickO Same error? Good to know not just me :)

I think before I try Fidelity Investments, would be nice to have someone using that with Rewards Card post that works for them. I can be a bit patient. And if you wouldn't mind, would you post when you are working again and i will do the same?

Dennis@1

Mine worked fine this morning connected via Elan. No errors. If I remember correctly, I had to connect via Elan to get the Ebill to finally work. I'd give it a few days. I've seen issues like yours before, usually on weekends, that resolve themselves in 2 or 3 days.

Bob.

Thanks @Dennis@1 Though surprised it works for you and two of us not. But will sit tight. Appreciate your post.

[Edited-Readability]

Quicken Alyssa

Hello @Bob.,

Thank you for reporting this issue, and a big thanks to everyone helping out Bob as well!

The FDP-106 Error you are seeing occurs if you (or your bank) changed the account name at your bank's website or if your bank switched to a new account for you (such as for lost or stolen accounts).

I do agree with others who have posted in this thread, and it couldn't hurt to wait it out a couple of days and see if this issue clears up on its own. However, below are the steps we have documented for this error. If you are still getting the error after waiting it out, please follow these to try and resolve the issue. It is always a good idea to Save a Backup before doing any troubleshooting steps.

To fix this Issue

Step 1: Deactivate the account(s)

Go to the Accounts menu and choose Hide and Show Accounts.
Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
Click the Settings icon in the bottom right corner of the screen.
Select the Downloads tab.
Click on Disconnect Account.
Click Done. Do this on each account with this FI.
Quit Quicken.

Step 2: Reactivate and link the account(s)

Reopen Quicken.
Go to Accounts > Add Account.
Type the name of the financial institution, make the appropriate selection, then click Continue.
Enter your login credentials and click Continue.
When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

NOTE: This process will download 90 to 200 days of transactions, depending on your bank. If you find duplicate transactions in your account(s), you can delete these transactions from the account register.

If the issue persists

If the steps above do not resolve the issue, please contact Quicken Support.

Let us know how it goes!

Bob.

The FDP-106 Error you are seeing occurs if you (or your bank) changed the account name at
your bank's website or if your bank switched to a new account for you
(such as for lost or stolen accounts).

None of these have occurred. And the detail mentions a potential aggregator issue. So the above "could" happen, but I am confident not in this case.

Step 2: Reactivate and link the account(s)

No accounts found when trying that.

Alyssa, Elan is a kind of one off special in itself. It is a Fidelity card issued by Elan that in the past has varied when it works as Elan or Fidelity Investments. Not your average account error.

I think its an aggregator issue. Tomorrow, will perhaps try fidelity if not working. And might call Support, but I know all the scripted as above which I suspect will be presented again and that is not pertinent to this case I "believe".

I have reported and sent logs.

~Bob

Bob.

It just allowed reconnecting! :)

Fixed for now…

Quicken Alyssa

@Bob.,

Thanks for following up.

I am happy to hear that you were able to reconnect your accounts. If you need more help, just let us know!

Thanks again!

Bill Chip Smith

I connect to Fidelity Investments to download transactions.