CC-508 Error Message

jollymon

Hello

For the past several days I have received CC-508 messages meaning that I need to log on to my banking institution and handle a required action before I can proceed. The problem is that there is no new pop-up box/action when I log on to the banking website. I input my username and password. Next, the bank does ask for a one-time 6-digit passcode, but it's always done that, and Quicken has had no issues with it. I actually get this request as well on the Quicken side when downloading transactions.

Now for some reason I cannot download transactions. I have cleared cookies and browsing history from Chrome, Firefox, and Edge. I have turned off pop-up blockers in my antivirus software. I have contacted the financial institution (Navigator Credit Union) and they say that they have not changed anything. I also read a possible option is to turn off online services and set it back up. That did not work either as now I cannot even get online services to reactivate because of the same CC-508 message. Please advise.

Thanks

Scott Leslie

Quicken Laura

Hi @jollymon,

Thank you for sharing the details of what you’re experiencing and for outlining the troubleshooting steps you’ve already completed.

Based on the steps you’ve taken and the type of error you’re receiving, I recommend contacting Quicken Support directly for further assistance. They can walk you through additional troubleshooting steps in real time and escalate the issue if necessary.

You can find the Quicken Support phone number here: Support Home | Quicken. Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I apologize that I could not provide a more direct solution, but please don’t hesitate to reach out again if you have any other questions.