Quicken crashes while accepting downloaded transactions for only one account

James Gutzwiller

I am using Quicken Classic Deluxe with Windows 11. I recently downloaded my investment update for the month of April. I have several separate accounts. Everything worked fine in accepting the transactions for all of the accounts except one. When I try to accept a transaction, Quicken crashes and I receive a message to send an error report.

When I go back into Quicken, I find that the transaction that I accepted which caused the crash is properly placed in the transaction log, but if I try to accept another transaction the same thing happens.

Quicken Carlos

Hi @James Gutzwiller,

Thanks for letting us know about the issue you’re experiencing.

Just to confirm, is the crash report you’re receiving the same as the error message shown above?

If so, could you please provide a little more information?

• When did the issue first start?
• Have you tried restoring a backup from before the issue began?
• Do you currently have any pending Windows updates?
• Did you install a Windows update around the time the issue started?

I look forward to your reply!