Edenred commuter benefits for City of New York employees stopped connecting

Question

I was able to download my subway transactions using Quicken up until about a week ago. At first I got an error to try again the next day.  Now it doesn't even connect.  Has anyone else experienced this? The Edenred website for NYC employees is

https://www.commuterbenefitsnyc.com/login.aspx

[Edited - Enabled Link]

Quicken Carlos · Answer

Hi @mcadenillas,

Thanks for trying the steps provided above by @Quicken Laura , and for providing the additional information.

After reviewing our internal tools, I couldn't find a financial institution associated with the URL you provided (www.commuterbenefitsnyc.com). Since the CC-503 error will need to be escalated for further investigation, as it is mentioned in our support article, I recommend contacting Quicken Support for additional assistance.

Quicken Support can guide you through further troubleshooting steps in real time and escalate the issue if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I hope this helps!

mcadenillas · Answer

I have already tried the above.  It seems that the main Edenred site you listed (commuterbenefits.com) has stopped working for New York City employees.

New York City employees have always logged in to Edenred using the site (www.commuterbenefitsnyc.com).

If you add that to your list of supported institutions, I'm guessing it should work as before. This would be similar to what you have for Synchrony card sites.

Again, I was successfully syncing to Edenred for several years up until sometime during the week of August 6th, 2016.

[Edited - Readability]

Quicken Laura · Answer

Hi @mcadenillas,

Thank you for reaching out and sharing the details of the issue you’re experiencing. I checked your account on our end, and it appears to be returning a CC-503 error. This error generally indicates that the financial institution is reporting that the login credentials entered in Quicken are incorrect.

You can try the following troubleshooting steps, which are also outlined in our support article:

https://www.quicken.com/support/error-when-updating-accounts-cc-503/?srsltid=AfmBOooU_tMJh_gydu3vLInJnA2utoswib3SqX6qKh7ZkYhWc9Qm_Lqn

Step One: Verify your bank login information

* Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application. * Note: This is a way of confirming you don't have typographical errors in this field.

* Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

* Go to your bank's website and confirm that you're able to log in with the expected username and password.
* Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access. * Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials.

Step Three: Deactivate and reactivate the account

* Choose Tools > Account List.

* Click the Edit button next to the account you want to change the login ID for.
* In the Account Details window, click the Online Services tab.
* Click Deactivate, and then click Yes to deactivate online services.

* Click Yes again, if necessary, to confirm your choice.
* Repeat these steps to deactivate all accounts at this same bank.
* Return to the Online Services tab and click Set up Now for each account you've deactivated.

* Enter the correct login ID and follow the on-screen prompts to activate your account.
* When the list of found accounts appears, be sure to select Link to connect them to your existing accounts (do not add duplicates).

After completing these steps, please let me know whether you’re still receiving the CC-503 error.