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American Express - Failed Connection

System

This discussion was created from comments split from: Issue with downloading transactions for American Express Accounts.

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dougjj

I'm no longer able to download Amex data, I'm using R68.31, 27.1.68.31 with Windows 11.

The Quicken error is attached, I'm logged into Amex and receive the attached info when I view Manage Third Part Permissions.

Quicken Carlos

Hi @dougjj,

Thanks for letting us know about the issue you’re experiencing and for sharing the screenshot!

To better understand what may be causing this error message, I have a few questions:

Are you using a VPN, firewall, or antivirus software? If so, please let me know which one(s).
Are there any browser extensions enabled?
Have you tried clearing your browser’s cache and cookies?
Have you tried changing your default browser? If not, I suggest changing it.

To do so:

Close Quicken.
Click the Windows Start button.
Type the words Default apps into the search box that appears.

In the search box on that new screen, type the name of the browser you want to use (for example: Chrome or Firefox).
Click on your preferred browser from the search results.

Click the button near the top that says Set default

Once you complete those steps, reopen Quicken and try to add the account again.

I look forward to your reply!

Quicken Carlos

Hi @dougjj,

I just wanted to follow up since I haven’t heard back from you. I’m checking in to see if you still need assistance.

Quicken Carlos

Hello again @dougjj,

I am checking in once more before this thread gets closed. If you need assistance, let us know.