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Credit One cc-929 error

Hopieg

Hello,

I am having difficulty adding my Credit One, Synchrony, and Comenity accounts to my Quicken.

I uninstalled and reinstalled Quicken to try to fix it and created a new Quicken file. Tried to add my CC (some did download with no issues) from Credit One Bank and my Synchrony accounts, and I get the CC-929 error.

I followed all the guidance, including waiting over an hour, logging out and back in to my Quicken Cloud, and verifying all logins.

I am at a complete loss…please help, as I have used Quicken for years and cannot imagine not being able to access my accounts/transactions.

Hope

[Edited - Redability]

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Comments

Quicken Carlos

Hi @Hopieg,

Thanks for letting us know about the issue you’re experiencing and for sharing the steps you’ve taken so far.

Since you’ve waited the recommended one hour and the CC-929 error is still persisting, the next step is to escalate the issue. To do so, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time and escalate the case if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I hope this helps!

Hopieg

I have contacted Quicken support three times, and now all of my accounts are showing the CC-929 error, even my bank accounts.

I am at a complete loss as to what to do.

[Edited - Readability]

Hopieg

[Removed - Duplicate Post]

Quicken Carlos

Hi @Hopieg,

Thanks for your reply! I’ve sent you a Direct Message with some additional information. You can access your messages by clicking the Messages icon in the top-right corner of the Quicken Community website.

I look forward to your reply!