Vanguard error 297-a

Question

I have Quicken Classic R 68.31 on Windows 11 Pro.   Have been downloading transactions using Direct Connect for years.  In early August, it failed with error 297-a.  I have confirmed all the settings are as described in the post below.  Yet, after two weeks, the error persists.  Are others having this issue?  What's going on with Vanguard connections?

https://www.quicken.com/support/error-when-using-online-services-ol-297/

Quicken Carlos · Answer

Hi @egoldwater,

Thank you for sharing the details of the issue and the troubleshooting steps you’ve taken so far.

If you’re still experiencing the issue after following the steps outlined in the support article:

Update your internet security settings:

* Go to the Start menu and select All apps.
* Go to Windows Tools and select Control Panel.

* Select Network and Internet, then Internet Options.
* Go to the Advanced tab.
* Scroll down to the Security section and verify that Use TLS 1.2 is checked.* If it is not checked, check the box.
* If it is already checked, continue with the steps below.

* Click Apply, then OK.
* Try updating your account in Quicken again.

If the issue is occurring with only one financial institution:

* Open Control Panel and select Network and Internet, then Internet Options.

* Select the Privacy tab.
* Click the Advanced button.
* If available, check Override automatic cookie handling.
* Confirm that both First-party Cookies and Third-party Cookies are set to Accept.
* Click OK, then Apply and OK again.
* Close Internet Options and try updating Quicken again.

If the issue persists after completing the steps above:

I suggest contacting your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you to ask to speak with an online services specialist who handles transaction download issues at the financial institution.

If your financial institution is unable to assist, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time and escalate the issue if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I hope this helps!

egoldwater · Answer

P.S.  This problem only affects Vanguard downloads.  No problem with other FIs using Direct Connect.