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American Express – Repeatedly Asking for a Verification Code

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This discussion was created from comments split from: American Express wont connect for the past 2 weeks.

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bdkane10

This issue is not resolved until we have to stop putting in a code to get access to AMEX.

brpqkn

This seems to no longer be a universal issue, now affecting some users and not others. It is working as expected for me. I reconnected to American Express (and disconnected from Delegate) and it does downloads with no code required. So it seems that the global issue is fixed, but some users are having related issues.

Cheers.

Quicken Carlos

Hi @bdkane10,

Thanks for taking the time to bring this to our attention!

Just to clarify, is the issue occurring with the American Express Delegate only, or is it also happening with the American Express instance?

To confirm which instance the account is using:

Go to Tools > Account List.
Click Edit next to the account in question.
Select the Online Services tab.
Check which financial institution instance the account is using.

I look forward to your reply!