RBC Connection Issue – Quicken for Mac

debbeh

Hi everyone,

I have been using Quicken for Mac to connect to and download transactions from my RBC accounts for some time without any major issues.

Recently, however, Quicken has been having trouble maintaining the connection. I have had to re-authorize my RBC accounts several times just to get the connection working.

Today, Quicken successfully connects to RBC and completes the authorization process, but then it says that there are no accounts available to download. It is not recognizing any of my RBC accounts at all.

I have already tried disconnecting the RBC connection and setting it up again, but I continue to get the same “No accounts” message.

Has anyone experienced this issue with RBC and Quicken for Mac recently? Is there a specific way to completely reset the RBC connection or authorization so that Quicken can see my accounts again?

I have attached a photo of the message I am receiving.

Any help would be greatly appreciated. Thank you!

Quicken Laura

Hi @debbeh,

Thank you for providing such detailed information about the issue you’re experiencing with RBC Royal Bank. To help me better understand the situation, could you please confirm the following:

• Do you have recent activity in your RBC Royal Bank accounts that you’re trying to connect to Quicken?
• What types of accounts are affected?
• When you sign in to the RBC Royal Bank website, can you see these accounts?

On our end, the affected accounts still appear to be connected and are returning the NO_ACCOUNTS_FOUND error. Please completely disconnect the affected accounts and then reconnect them using the steps below.

First, deactivate the affected accounts:

• Click on the account name for your account(s) in the Accounts toolbar in Quicken.
• Click the Settings icon in the bottom right corner of the screen.
• Click on the Downloads tab.
• Click on Disconnect Account.

• Click Done.
• Repeat these steps for each affected account until they are all deactivated.

Then, reactivate the accounts:

1. Select Accounts menu > Add Account....
2. Enter the name of your bank, then click Continue.
3. Enter the required sign-in credentials you use to access your accounts, and then click Continue.
4. Answer any security questions, etc. required by your bank to sign in, and click Continue.
5. Once Quicken has discovered your list of accounts, you will have the option to link them to the existing accounts already in Quicken.
   • In the Action section of the Connect Account(s) window, select the appropriate existing account to link.
   • If there is an account you would like to not connect in Quicken, select Ignore from the dropdown.
6. Once you have linked all existing accounts for this bank, click on Continue to complete the activation process for your accounts, and then click Finish.
7. Repeat these steps for each bank that needs to be reactivated.

Please let me know how it goes.