Unable to download a BOA transaction

Kentusn

On Aug 16, 2026 I had 3 transaction, 1 downloaded, 1 is now posting (08/19), and the third one is showing as having been download from BOA but it did not in the APP it showed in in the downloaded transaction block and disappeared like it was suppose to but did not update the transaction and when I checked Quicken Online, it wasn't there at all and using CTRL F it didn't show up even though it was showing up in the Quicken APP. I did try Validating the data and there was only minor problems and nothing having to do with that particular transaction.. FYI that just happened to be the only transaction with a payment of $70.30. That is also the only time that particular amount was listed in this data file anywhere since I had to create it back in February.

Quicken Laura

Hi @Kentusn,

Thank you for sharing what you’re experiencing. Based on our support article for missing transactions, there are a few steps we can try. If this has only happened once, one of the following may be the cause:

Review this list of reasons; if the issue has only happened once, one of the scenarios below is the likely cause:

1. Has the sort order been changed in the register? Confirm that the Sort Order in your account register is by Date; just click the top of the Date column in your account register. It's likely the transactions are in your register, just not where you thought they'd be.

2. If there is a filter applied to the account, you will find a Reset button. Please click the Reset button at the top of the register. This will confirm that there's no filtering in your account register.

3. Try refreshing your login session: To do this, go to Help > Refresh Sign in. After completing the log-in process, trying running a One Step Update again.

Please let me know how it goes.