For the past 2-3 days CIT Bank N.A New Login download is in error. Quicken cannot connect to the account. Have tried resetting the account; did not work. See attached error message
same problem here. I am scared that CIT has been following the trend of banks stopping support for Quicken. MARCUS by Goldman Sachs stopped earlier this year (withdrew all my money from non-CD accounts and closed those accounts), SallieMae Bank stopped support for Quicken (have several CDs so couldn't close those).
I am having the same issue.
As am I. The good news is that this seems to be limited to Quicken connection - bank's website is working fine. Will give it a couple of more days before I escalate further.
Same here. When logging on direct with safari browser there is an informational message at top of opening page about a maintenance window tomorrow starting at 5pm for a few hours so that may be impeding Quicken connect from logging on.
Hi All, Thank you for bringing this to our attention. If you have not done so already, I suggest uploading your log files by going to Help > Report a Problem.
Once you have uploaded the logs, please let me know so I can create an investigation ticket and add your information to it.
I look forward to your reply!
[Removed - Duplicate Post]
Thanks Carlos …. uploaded the logs. Thanks again!
Hi @bmilewski82, Thanks for submitting the logs. I have added your information to the investigation ticket CTP-18254. [CTP-18254]
Not MAC here, PC, but same problem with CIT since yesterday or the day before.
Hi @davidwhood, Thanks for joining this thread. If you haven't done so already, I suggest uploading your logs via Help > Report a Problem.
This error is affecting both Quicken for Windows and Quicken for Mac users, and there is an investigation ticket currently open for this issue. Once you have uploaded the logs, please let me know so I can add your information to the investigation ticket.
[CTP-18254]
Logs uploaded this morning
Hi @nursefla88, Thanks for sending the report. I have added your information to the investigation ticket CTP-18254. [CTP-18254]
Experiencing this for about a week now. Anyone else having this issue? Reset fails as well.
Same issue as of today with Quicken Mac. Tried disconnect/reconnect on both types of Quicken c
Hi @Roger Kint & @MrNomad,
Thank you for letting us know that you’re also experiencing the FDP-105 error. Our team is actively investigating the issue, and I’d appreciate it if you could submit your log files so we can add your information to the investigation.
For Mac
For Windows
Thank you!
Haven't been able to download from CIT Bank since Friday 8/21/26.
As of several minutes ago still get an FDP-102 connection error. Uploaded my logs.
Update: Quicken for Mac: Issue appears to have been fixed … was able to add CIT Bank N.A. New Login this morning; and download transactions. Tested multiple times and it worked every time.
[Removed - Duplicated]
Hi @rayinnj & @bmilewski82,
Thank you, @rayinnj , for submitting your logs, and thank you, @bmilewski82 , for sharing that your connection was successful. I’ll pass this information along to our team for further review.
(CTP-18254)
Still not working this morning using either of the two available CIT Bank institution offerings. Logs submitted.
Ugh … worked earlier … now get an error message "Care Code: FDP-106" … uploaded logs.
Thank you for letting us know and for submitting the new logs. I’ve attached them to the open case for further review.
LIke others, mine worked yesterday but now it's back to FI_TIMEOUT (FDP-102). This is getting really old, what is the solution? Logs submitted. We're doing our part, please get this fixed or tell us what to do.
Just switched it from CIT Bank Online - New Method to the other CIT Bank Online (not new I guess) and it worked.
Same worked for me … the old CIT Bank link … odd.
Hi all,
I’m glad to hear that it’s working properly for some of you. Thank you for taking the time to let us know!
