Optum HSA timeout

Jay Baker

I have tried this multiple times over the past several weeks with the same result. After entering my login info, receiving the one-time code from Optum and entering it, the connection fails after a couple of minutes (timeout?) with the attached dialog (no code that I can find.) I've submitted the logs using the application to support, but want to see if anyone has this working?

Screenshot 2026-08-21 at 7.05.21 AM.png

Quicken Carlos

Hi @Jay Baker,

Thanks for bringing this to our attention. After reviewing our internal tools, I found the FDP-185 error with Optum HSA. I suggest following these steps from our support article. Please ensure you are running the latest release of your version of Quicken.

• You can check for updates by going to Quicken > Check for Updates.

Visit your financial institution's website, as this error could indicate that a new verification step needs to be completed.

• Sign in to your financial institution's website.
• Navigate to the page where you can view your account information.
• If you encounter a new page that requires your response, complete the requested information and dismiss the screen.
• If you have the option to not display the page or ask again, select that option. Otherwise, the error may continue to occur.

Note: Some financial institution websites may have this new security requirement located in your inbox or message center.

If the issue persists after trying these steps, I suggest contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

I hope this helps!