Add New Loan

Question

Trying to add a new loan, and I'm doing it manually, but I get stuck on the final page of the loan reminder.  I hit Next, and it asks for the first payment date. I choose the date, and it becomes a loop.

[Edited - Readability]

Quicken Carlos · Answer

Hi @lmaltomari,

Thanks for trying the steps above and for coming back with the outcome!

Based on the report, it appears that there is some damage in the QDF file. I recommend following the steps outlined in our support article on troubleshooting a damaged Quicken data file.

I suggest trying the following:

* Restore a backup from before the issue began and try adding the account again.
* If the issue persists, create a copy of the data file within Quicken and then try adding the account again.

To create a copy of your file:

* Open the file you want to copy.
* Go to File > Copy or Backup File.
* In the Backup or Copy File window, under Advanced Options, select Create a copy or template.
* Click Next.

In the Copy or Template window:

* Set the Include transactions From and To dates to control which transactions are included.
* You can also choose to include:* Uncleared transactions (for example, unpaid invoices—available in Business & Personal editions)
* Investment transactions (not available in Quicken Starter)
* Attachments (documents linked to transactions, such as receipts)

* Choose a name and location for the copied file.
* Use the Browse button if needed to change the folder.
* When you're ready, click Save Copy.

Once the copy has been created, try adding the account again.

Let me know how it goes!

lmaltomari · Answer

Thank you for the reply

The path is C:\Quicken\QDATA

I backed up and validated the file.

The data from the validation file.

File: "C:\Quicken\QDATA"

QDF:

Damaged data record.

Damaged data record.

Damaged data record.

Damaged data record.

Damaged data record.

Damaged data record.

Damaged data record.

Damaged data record.

Validating your data.

Quicken repaired some transaction information.  No action required.

"U.S. Bank Cash"  9/ 6/2017 "US Bank" "WEB FUTURE; 00000; ;"

Quicken repaired some transaction information.  No action required.

"PNC Bank"  5/ 5/2017 "FACTS/St Mary" "ACH Web-Recur 000000051301948 St. Mary School Fact"

Quicken found a damaged scheduled reminder and removed it.  Please check your scheduled reminders by going to Tools>Manage Bills and Income Reminders.

QEL:

No read errors.

QEL:

All internal consistency checks passed.

[Sat Aug 22 10:26:49 2026]

3 damaged scheduled transactions deleted

Maximum security reference: 41, number of securities: 41.

All security references are within the normal range.

Validation has completed.

===

I tried to add the loan again after doing all of this and the loan shows in the loan section put the final page of the reminder I can not get past.

Quicken Carlos · Answer

Hi @lmaltomari,

Thanks for bringing this to our attention. I was not able to replicate the issue.

To better understand what may be causing this, I have a few questions:

Where is your Quicken data file located?

* Open Quicken and go to File.
* At the bottom of the menu, above the Exit option, the file with the check mark next to it is the one currently open.
* Please let me know the full file path shown there.

Have you validated your Quicken data file? If not, I suggest validating the file. Before doing so, I recommend creating a backup of your Quicken data file.

* Go to File > Validate and Repair File...
* In the Validate and Repair window, confirm that the correct file is selected.
* Select Validate file.
* Leave all other options unchecked. Do not select Rebuild investing lots or Copy file.
* Click OK to begin the validation.
* Once the process is complete, Quicken will open a log file named DATA_LOG.TXT.

Please review the log for messages such as:

* Damaged category list
* Invalid transaction detected
* Deleted damaged payee or account reference
* Rebuilt investment lots for [security]
* Orphaned transaction removed

Is this issue occurring in a backup file?

I look forward to your reply!