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Citi Cards - Issues Adding Accounts [Edited]

dianek

Good morning

I am suddenly receiving error cc 901. When I attempt to reauthorize the account (log in to the link that is sent), it grays out the login widget. When I manually retype the credentials, it says invalid user id/password.

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Quicken Carlos

Hi @dianek,

We appreciate you taking the time to post in the Quicken Community.

To better understand the issue, I have a few questions:

Are you able to log in to the regular website, or do you receive the same error message?
Are you using a VPN, firewall, or antivirus software? If so, please let me know which one(s).
Do you have any browser extensions or pop-up blockers enabled?
Have you tried changing your default browser?

I look forward to your reply!

dianek

Yes, I am able to log in to the regular website.

I am using Norton VPN

extensions are enabled

I am using Microsoft edge

I have never had this problem until today.

I deleted the citi card account, then added it again. Same thing happens with the authorization process. Log in tab is grayed out. I manually reentered my ID and password. Says it is incorrect. Is this a problem on Citi's side?

dianek

Just called citi cards for support. They were able to rectify the problem from their end. Thank you