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Citi Cards - Issues Adding Accounts [Edited]

dianek

Good morning

I am suddenly receiving error cc 901. When I attempt to reauthorize the account (log in to the link that is sent), it grays out the login widget. When I manually retype the credentials, it says invalid user id/password.

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Quicken Carlos

Hi @dianek,

We appreciate you taking the time to post in the Quicken Community.

To better understand the issue, I have a few questions:

Are you able to log in to the regular website, or do you receive the same error message?
Are you using a VPN, firewall, or antivirus software? If so, please let me know which one(s).
Do you have any browser extensions or pop-up blockers enabled?
Have you tried changing your default browser?

I look forward to your reply!

dianek

Yes, I am able to log in to the regular website.

I am using Norton VPN

extensions are enabled

I am using Microsoft edge

I have never had this problem until today.

I deleted the citi card account, then added it again. Same thing happens with the authorization process. Log in tab is grayed out. I manually reentered my ID and password. Says it is incorrect. Is this a problem on Citi's side?

dianek

Just called citi cards for support. They were able to rectify the problem from their end. Thank you

Quicken Carlos

Thanks for your reply and for updating this thread, @dianek.

I’m glad to hear that they were able to assist you. If you run into any other problems or errors, please don’t hesitate to reach back out to us.

We’re happy to help!