One step update issue

RichJS

When I run one step update, my Raymond James account errors out. I right-click on the account and select edit/Delete account. I click on Online Services, then Reset Account. I get the pop-up for add account and click Continue. It shows that it is connecting, but then I get a pop up window that is blank, on the bottom left there's a more info tab. It does nothing, on the bottom right there's a button but its blank. Clicking on it does nothing; clicking on the X in the top right does nothing. I have to do a Ctrl+Alt+Delete and kill Quicken to get back to normal

[Edited-Readability/Screenshot Size]

Quicken Alyssa

Hello @RichJS,

Thank you for sharing your experience.

I have some follow-up questions for you:

• How long has this issue been happening?
• What error occurs during the One Step Update?
• Where is your data file located?
  • You can see your file location by going to File. Near the bottom of the menu, your most recent files will be listed as 1-4. #1 is the file you are currently in, and the file pathway/location will be displayed. What is shown there for #1?

One thing we can try is validating your file to see if that will clear it out.

To do this:

1. Save a backup.
2. Go to File.
3. Select Validate and Repair file…
4. Check the first box for Validate file.
5. Click Ok.

Once validation is complete, it will produce a report of anything it found/corrected. After this, try updating your accounts and navigating to the blank window. Let me know if anything has changed.

Thank you.