1 Account Doesn't Update in One Step Update

Lillrosek

Using Version R68.31 Build 27.1.68.31

My banking Transactions download so I can reconcile all my accounts except 1. That one was previously downloaded, so I could update until about a month ago.

I've contacted Quicken support 3 times, and they say everything on their end is fine; it's my financial institution. My financial institution says everything is fine; it has to be Quicken.

Has anyone else had this problem? If so, have you found a solution?

[Edited-Readability]

UKR

What is the name of the bank?
What is the account type (checking, savings, etc.)?

If you run Tools / Add Account for this bank, when you get to the list of accounts found at the bank, does the display show this account?
And if it does, what is the status: Add, Link, Do not add?
If Link is an available option, click Link, check that the correct Quicken account register is selected and proceed.

Still problems? Show us this list of accounts found at the bank. Alternatively show us the Online Services tab in Edit Account Details for this account.