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Raymond James OL-301-A Download Error

gfvalvo

Two days in a row now getting OL-301-A when trying to update accounts from Raymond James. Anyone else seeing this?

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Comments

Quicken Carlos

Hi @gfvalvo ,

Thanks for letting us know about the OL-301-A error you're experiencing.

We have received several recent reports of this same error, and the issue has been escalated internally for further investigation. Our team is currently working toward a resolution; however, we do not have an estimated time for a fix at this time. I recommend monitoring the Community Alert, as it will be updated when new information becomes available.

Community Alert:

https://community.quicken.com/discussion/7975922/new-8-24-26-raymond-james-associates-error-ol-301-a-and-error-2000

Thank you for your patience while our teams work on this issue.

Chuck56

I was having issues for a couple of days, but this morning RJ transactions downloaded. May want to try again.

Quicken Carlos

Hi @Chuck56,

Thanks for taking the time to update this thread. I'm glad to hear that everything is now working as expected.

I recommend monitoring the account going forward. If you notice any further issues or receive an error message, please don't hesitate to reach back out to the Quicken Community.

Billy Draper

I am receiving the OL-301-A error this morning with Raymond James accounts. Been receiving this error off an on most of the week. Not sure if the issue is related to time of day or some other issue. When the error happens in Quicken, I can always login into the Raymond James website to view accounts. Obviously there are different technologies at play here, but wanted to point that out.

Any ETA on this issue?

Quicken Carlos

Hi @Billy Draper,

Thank you for taking the time to provide the details of what you’re experiencing.

I wanted to let you know that this issue has been escalated to our internal team, and they are actively working toward a resolution. At this time, we do not have an ETA for when a fix will be available.

For the latest updates, I recommend monitoring the Community Alert, which will be updated as more information becomes available. The issue is currently being tracked under Ticket #12565426.

We appreciate your patience while our team investigates this and works toward getting the connection issue resolved.